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Work From Home Today Providing Customer Support

2 weeks ago

Waterloo, Canada ECS Virtual Support Full time

Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from many clients to provide support for customers from the comfort of their homes. Levels of support include coordinating roadside assistance for stranded motorists, assisting customers in navigating tax companies' websites, and assisting individuals in scheduling medical appointments, in naming a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, ECS is the place for you. We can offer flexible hours with 100% autonomy with the appropriate computer setup.

Full-time base pay for ECS agents is $10-14.25/hour for 40 hours or more per week. Part-time income is $7.25-13/hour part-time for 25 - 39 hours per week (**willingness to commit to 25 hours or more per week**). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week, including holidays. The earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly, and we promote from within If you are committed, reliable, and offer excellent customer support. We are excited to provide you with more growth opportunities as they become available. This is an independent contractor 1099 position.

**We will respond to you with a decision within two business days. If you don't see it in your inbox, please check your junk/spam folders for a message from ECS Virtual Support, LLC.

**Responsibilities**
- Participating in training and certification courses
- Providing excellent customer service by guiding and helping others with a friendly attitude
- Using your home computer to answer inbound phone calls, video calls, and/or live chats.
- Committing to and following through on working a minimum of 25 hours per week
- Being accountable for the hours you committed to working.

**Qualifications**

**Standard Requirements**
- Customer experience is preferred but not required. Must have excellent communication skills and a positive attitude.
- Must have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connection.
- Must demonstrate professionalism with excellent typing, communication, and computer skills.
- Must be skilled in spelling and grammar rules.
- Must be willing to submit to a standard background check, drug test, technology check, and voice assessment.
- Must be willing to work hard and strive for high customer satisfaction ratings.
- Must be articulate with excellent command of the English language.
- Must be 18 years old or older.
- Must have a high school degree or equivalent.
- Must be authorized to work in the US.
- Must reside in the US.
- Not eligible to residents of _Arkansas, California, Connecticut, Maryland, Massachusetts, New York, Oregon, _Washington, DC,_ and Wisconsin._
- Access to a smartphone for system verification is required.

**Technical Requirements**
- CPU Speed Dual-Core 2.8 GHz or better
- Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
- No Atom, Celeron, Pentium, or Opteron Processors
- Minimum Hard Drive Available Space: 20 GB
- Minimum Hard Drive Total Space: 60 GB
- Minimum Internet Download Speed: 10 mbs
- Minimum Internet Upload Speed: 3 mbs
- Maximum Network Latency: 120 ms
- Windows 10 (64bit) Operating System
- Minimum RAM: 4 GB
- You must have a desktop or laptop with an ethernet cable connected to your computer from your router or modem.
- **Incompatible devices include** Netbooks (Chromebooks, MS Surface, etc.), tablets, and all-in-one computers; all** Mac Machines are not allowed.**

**Position Details**:

- Contract
- Part-time or Full Time
- Flexible work hours are more common for full-time employees, time zones may play a role, and certain industries and markets work around different schedules.
- Work Location: 100% Remote

**Disclaimer**:
ECS is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal or state, or local law. M/F/D/V/LGBTQ+