Sales Consultant

3 days ago

Waterloo, Canada Forbes GM Full time

**Forbes GM**is seeking a **Sales Consultant** to join our team of customer focused professionals within our high volume and process-driven dealership.

**Purpose/Summary of Position**:
The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience. They conduct the interview to discover customer preferences, needs, and buying motives and then matches customer needs with model and equipment. They offer and accompany customers on test drives, offers customer involvement in trade-in evaluation, presents financial information, satisfies customer concerns and asks for the sale.

The Sales Consultant conducts the delivery process and follows up in a timely manner with customers to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with our customers and know that they have a huge effect on customer loyalty and satisfaction. They will be the primary contact to the dealership during this buying process and need to understand not only the features and specifications of our entire line-up but must also understand the financing options available to the customer.

**Required Qualifications**:

- Energized by challenges; driven to improve efficiencies, learn and grow
- Proactive self-starter with a desire for accountability
- Passion for delivering a consistently exceptional customer experience
- Operates with the highest level of integrity
- Exceptional initiative, high energy and positive attitude
- Process driven with impeccable organization and prioritization abilities
- Exceptional problem solving and conflict resolution skills
- Impeccable follow-through and commitment to building and cultivating relationships
- Unrestricted OMVIC license & dealership approval
- Valid driver’s license
- Minimum High School Diploma
- Post-Secondary Education Preferred
- Experience in the automotive industry preferred
- Previous retail sales/customer service experience required

**Why We’re Awesome**:

- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support

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