Client Care Consultant

Client Care Consultant, Part-time/Full-time
- Become part of our vision to change the way healthcare is _
- experienced in Canada. _

**_A little about us
- **

Located in Sherwood Park, Alberta, we are the first fully integrative clinic in Northern Alberta.

We serve individuals and families across the Edmonton region, including Sherwood Park, St.
Albert, Fort Saskatchewan, Leduc, Beaumont, Ardrossan, and, of course, the City of Edmonton.

We have two spaces within Aspen Plaza in Sherwood Park. Our main clinic, Park Integrative

HealthTM (PIH), provides medical and allied health services and our secondary space, Synapse,

houses our chiropractic and physiotherapy treatments.

The concept for PIH grew from our shared belief that a journey to health requires an inclusive

approach. One that focuses on an individual’s mind, body, and spiritual well-being.

Our co-founders, Dr. Neeja Bakshi, Heather Gazley, Brandon R. Jacobs, and Mahesh Upadhyay,

saw a gap in service delivery for health and wellness treatments and a misbelief that Eastern and

Western medical traditions could not coexist. Our experiences with integrative medicine said

otherwise, and we knew PIH was going to be the one to disrupt this way of thinking; to change

the system.

**_Are you ready to join us?
- **

Y O U R R O L E A T P A R K I N T E G R A T I V E H E A L T H:
Reporting to the Director of Integrative Health, the Client Care Consultant plays a key role in

delivering client-centred, integrative care at Park Integrative Health (PIH). As a member of the

Client Care Team, you are an essential part of our collaborative healthcare team, helping clients

navigate physical, mental, spiritual, emotional, and social challenges.

As one of the first points of contact for clients beginning their integrative health journey, you are

exceptional at building therapeutic rapport quickly and conducting comprehensive

biopsychosocial assessments. You are highly skilled in providing brief supportive counselling,

client education, initiating appropriate referrals, brokering resources, and liaising with

community agencies and programs as needed.

pihealth.ca/synapse **|** Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9 **|** 780.570.8527 1

You thrive in a multidisciplinary environment, working alongside medical doctors and a wide

range of allied health providers to provide truly integrative care. As a strong communicator with

refined active listening skills, you help clients understand integrative health care and empower

them to take an active role in their health journey.

As the Client Care Consultant, these are some more specific responsibilities required for this

role:

- Conduct comprehensive biopsychosocial assessments, including risk screening
- Provide brief supportive counselling through an empathetic, non-judgemental, solution
- focused approach, recognizing the importance of person-in-environment (PIE)
- Provide client education and appropriate referrals from an integrative health perspective
- Broker resources and liaise with community agencies and programs as appropriate
- Maintain excellent documentation in accordance with applicable legislation and

employment policies
- Assist the Client Care Team, including the Director of Integrative Health and the Lead

Client Care Coordinator, with other Client Care activities as required, including but not

limited to program development, program evaluation, staff education, and community

engagement
- Uphold the mission, vision, and values of Park Integrative Health
- Uphold and follow all policies and procedures as outlined in the Park Integrative Health

Employee/Contractor Handbook
- Uphold and follow all policies and procedures as outlined in the Park Integrative Health

Human Resources Manual

T H E Q U A L I F I C A T I O N S N E E D E D T O S U C C E E D I N T H I S R O L E:

- Active registration with the Alberta College of Social Workers (ACSW) is required
- At a minimum, a Bachelor of Social Work (BSW) is required. Authorization to Perform

Restricted Psychosocial Interventions is an asset
- Minimum Heart & Stroke Basic Life Saving Level C is required. First Aid is considered

an asset
- Strong professionalism, initiative, ethical and clinical judgement, decision-making, and

ability to prioritize are required
- The ability to quickly build rapport and establish strong therapeutic relationships with a

wide variety of clients is required

pihealth.ca/synapse **|** Unit 910, 3890 Sherwood Drive, Sherwood Park, Alberta T8H 0Z9 **|** 780.570.8527 2
- Provision of culturally competent and sensitive services is required
- Effective communication and interpersonal skills are required. Second language

considered an asset
- Excellent documentation and computer skills are required
- Impeccable organizational, time management, and case management skills are required
- Excels at working independently as well as part of a multidisciplinary team, and

participation in both team