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Service Representative
2 weeks ago
Market Force Information is seeking Inbound English/Spanish Customer Service Representatives to support growth in our North America Operations.
**This is a regular, full time work from home position. No selling required.**
$300 Bonus After 90 Days of Employment
$500 Bonus After 6 months of Employment
About Us:
Market Force Information helps global multi-location brands protect their brand's reputation, delight customers, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. Our company fosters an environment of energy, learning and development. We value and encourage a collaborative work environment. We're all about improving our clients' ability to better manage their own businesses and create better experiences for their customers. Market Force has offices in Canada, North America, and in Europe, including a substantial presence in the U.K.
**Job Description**:
The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members at Market Force Information's Customer Feedback Center of Excellence. This role is a work from home position, covering a variety of shifts throughout the week
Essential Duties and Responsibilities:
- Assist client in learning and solving problems.
- Document all client interactions promptly and accurately.
- Work within team to find solutions and alternative options.
- Clear web comments in holding tanks.
- Take catering orders.
- Maintain/update assured reports and call logs.
- Prepare and issue resolution letters and coupons on behalf of clients.
- Complete data entry and transcriptions (as required).
- Responsible for being aware of all project parameters necessary for a valid report.
Non-essential Duties and Responsibilities:
- Communicate with supervisor regarding any client issues that need immediate attention.
- Communicate need for overtime and seek prior approval, if applicable.
- Assist with other projects/duties as required.
- The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
- High School Diploma; or equivalent combination of education and experience.
- Fluency in oral and written Spanish/English.
- Prior customer service experience
Hours of Work:
- The successful applicant will require open availability between the hours of 12:00 PM - 10:00 PM CT, Monday-Friday and 12:00 PM - 8:00 PM CT, Saturday and Sunday.
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
- Vacation, Sick & Flex Time
- Paid Holidays
- Health, Dental, Vision and Life Insurance
- LTD
- RRSP/DPSP
Market Force Information is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Pay: $14.50 per hour
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
