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Supervisor, Rentals Desk

3 weeks ago

Burnaby, Canada William F. White, International, Inc. Full time

**Join Our Team**

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities

**Job Description Summary**
- Foster a positive, collaborative, creative attitude across the team to ensure the operation provides superlative customer service
- Supervise the day-to-day activities of the team and ensure they have the information, tools and resources needed to perform their jobs efficiently and effectively
- Coordinate and oversee production assignments; Workday approvals, authorization of overtime; coordination of vacations and other leaves; and support of other operations
- Coach, train, and mentor staff to promote personal growth and learning within the department.
- Resolve any conflicts, complaints, or feedback from staff, escalating to a manager, as necessary.
- Ensure the Rentals Desk team adheres to operational procedures
- Identify and report further opportunities for operational excellence
- Assign customer bookings to Rentals Desk Staff
- Assist with general software and process training for department staff
- Oversee and assist with check-ins and check-outs of equipment packages in inventory control software by other department staff
- Track customer bookings and ensure that customers adhere to the schedule
- Receive and appropriately distribute order documents from the CSR department to warehouse floor staff
- Update order management database to reflect current state of orders to ship
- Ensure accurate amendment of orders that are shipping
- Work with customers and floor staff to produce accurate return lists
- Generate, distribute, and collect appropriate documents for digital signature
- Work with the Inventory team to correct inventory discrepancies as they arise
- Oversee and assist with digital uploading of manual paperwork
- Track and manage archival of physical paperwork (including offsite storage)
- Assist in additional Client Service duties where possible, including expendables
- Comply with all WorkSafe requirements
- Reduce costs whenever and wherever possible
- Maintain confidential and sensitive information
- Perform other duties as required

**Qualifications**:

- Exceptional customer service skills
- Knowledge of lighting and grip equipment
- Minimum 2 years related industry experience, preferred
- Experience leading a team, preferred
- Excellent communication skills
- Proficient in Microsoft Office
- Experienced with inventory control systems, knowledge of RTPro considered an asset
- Experience with project management platforms Trello and Skedda considered an asset
- Demonstrated ability to work well autonomously and in a team environment
- Strong organizational and time management skills with careful attention to detail
- Able to multi-task and focus in a fast-paced environment
- Ability and willingness to delegate tasks, take initiative and lead
- Willing to work after-hours, as necessary

Base Pay Range

31.18 - 42.87

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

**Gear up for an exciting career**

Sunbelt Rentals supports service members. Veterans encouraged to apply.