Bilingual Representative, Insurance Service

7 days ago

Québec, Canada Definity Full time

Job ID : 6597
Category : Petline Insurance
Brand : Petline
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role?**
- Assist customers with policy and claims-related inquiries
- Up-sell/retain pet health insurance policies with existing customers
- Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
- Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
- Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
- Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
- Promote and educate prospective customers via inbound, outbound and online programs

**What do you bring to the role?**
- ENGLISH/FRENCH Proficiency is a MUST
- MUST be a holder of an AMF Damage Insurance License
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re well versed in navigating multiple computer programs at once
- You’re committed to achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- General Insurance License, Level 1 OR Level

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Bilingual Customer Service Representative – Insurance

    2 weeks ago

    Montréal, Québec, HA A, Canada Recrute Action Full time $62,500 - $125,000 per year

    Start Date: January 12, 2026 Bilingual Customer Service Representative – Insurance Exciting 6 -month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem -solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture,...

  • Bilingual Representative, Insurance Sales

    7 days ago

    Québec, Canada Definity Full time

    Job ID : 6598 Category : Petline Insurance Brand : Petline Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Bilingual Customer Service Representative

    2 weeks ago

    Québec, Canada Vroom Logistique Inc Full time

    A leading transportation services provider committed to delivering exceptional customer experiences. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Address inquiries related to transportation services, deliveries, and logistics - Handle and resolve customer...

  • Bilingual Representative, Insurance Service

    2 weeks ago

    Québec, Canada Definity Financial Corporation Full time

    ID de tâche : 6836 Catégorie : Petline Assurance Marque : Petline Permanent/Temporaire : Permanent Temps plein/temps partiel : Temps plein Emplacement : Montreal, Canada **Postuler maintenant** **Enregistrer le poste** Petline fait partie de Definity, ce qui regroupe certaines des marques d’assurance les plus établies et innovatrices au Canada, soit...

  • Bilingual Customer Service Representative

    7 days ago

    Québec, Canada Financière Manuvie Full time

    **The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...

  • Bilingual Customer Service Representative

    7 days ago

    Québec, Canada ContactPoint 360 Full time

    ContactPoint 360 Inc., est une organisation mondiale offrant des solutions de centres de contact pour de nombreuses marques d'entreprise. Nous menons avec notre philosophie de l'humain d'abord et sommes très passionnés par la création de l'engagement des employés grâce aux technologies nouvelles et avancées d'opération de processus métier...

  • Bilingual (Fr/En) Account Representative, Group Benefits

    5 days ago

    Québec, Quebec, Canada Canada Life Full time

    Base + CommGiven the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal or Quebec City.Are you a driven, analytical sales professional ready to take the next step in your career? We're looking for a Bilingual Account Representative with 1–2 years of sales experience,...

  • Customer Care Representative

    1 week ago

    Québec, Quebec, Canada Dynacare Full time $45,000 - $70,000 per year

    Position at DynacarePosting: Bilingual Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be...

  • Commercial Insurance Broker

    5 days ago

    Québec, Quebec, Canada BFL CANADA Full time

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...

  • Bilingual Sales Support Representative

    2 weeks ago

    Québec, Canada Vault Credit Corporation Full time

    Ready for a new challenge? Vault Credit is currently seeking a Bilingual Sales Support Representative to join a growing, dynamic, and exceptional team at our Montreal office! **Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted...