Customer Fulfillment

**CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

**The Opportunity**:
The primary responsibility of the _Customer Fulfillment Analyst _is Customer Order Management from order receipt to customer delivery in order to achieve “The Perfect Order”. You will effectively take ownership of order management including meeting customer requests, receiving and entering orders, identifying and resolving order or delivery issues in order to meet customers’ needs. In addition, you are empowered to identify opportunities to optimize the extended supply chain effectiveness, speed to market, and deduction claim resolution. As a _Customer Fulfillment Analyst _youare expected to provide exceptional customer service to all customers while building strong relationships. Your leadership in the areas of design, interpretation, & delivery of continuous improvement initiatives are strategies that will enable building strong customer partnerships.

**What Your Impact Will Be**:

- Process orders with a high level of accuracy for assigned customer(s) through the AS400 order management system.
- Communicate all order issues on a timely basis & proactively seek solutions.
- Manage order exceptions regarding inventory availability (e.g. shorts, ETA, allocations, timing, risk).
- Reduce customer fines by adhering to customer requirements.
- Develop & maintain strong customer relationships that provide insightful & collaborative interaction.
- Work collaboratively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained.
- Support a continuous improvement culture.
- Successfully complete required training and attend required meetings.

**What We’re Looking For**:

- Bachelor’s Degree
- 3+ years Customer Service experience in a consumer packaged goods company or related industry.
- Proficient in Word, Excel, PowerPoint, Cognos and AS400
- National Retail & Distributor account experience an asset
- Have an awareness of EDI
- Experience working on Customer Service/Data entry desk
- Experience in managing small team of people will be an asset
- Ability to influence and achieve expected results independently by establishing effective cross-functional & cross-culture relationships
- High level of organizational and time management skills.
- Exceptional problem solving & analytical ability
- Ability to perform in a demanding ,dynamic, highly visible organization
- APICS certification or equivalent a plus
- Excellent oral & written communication skills
- Strong interpersonal skills and strong attention to detail

The requirements of this position may change from time to time in accordance with the changing conditions of the business. Therefore, Mattel requires the incumbent to be flexible and to assume any corresponding changes in responsibilities.

**What It’s Like to Work Here**:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

- ** We collaborate**: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- ** We innovate**: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- ** We execute**: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

**Who We Are**:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include f