Mail Order

2 weeks ago

Brentwood Bay, Canada The Butchart Gardens Full time

**DEPARTMENT**: SEED & GIFT STORE

**POSITION**: Mail Order/ E-commerce Administrator

We are looking for a creative and motivated individual to maintain, improve and grow our mail order and online services.
- Process all mail order purchases for guaranteed safe delivery, including picking and packing
- Research and determine shipping procedures and charges for all Gift Store and artisan products
- Liaise with Canada Post regarding rate or regulation changes and resolving lost and / or damaged items
- Organize and maintain current documentation, including manuals, forms, information for customs, duty, regulations and exports
- Manage the e-commerce/POS integration, including sales, products and images
- Have an eye for design and presentation to assist with staging product for photography and uploading photos for the online store and company newsletter
- Liaise with Seed and Gift Store director and Public Relations to coordinate company seasonal newsletter including photos and written content
- Liaise with Info Tech, Arts, and Public Relations departments in regards to Gift Store website content
- Organize and maintain shipping area in warehouse
- Manage all non-retail supplies for Gift Store and mail order
- Balance and approve Canada Post and Shopify manifest invoices
- Develop and maintain all shipping training material and train sales floor staff for in-store shipping

Provide assistance when needed on sales floor and warehouse along with other duties as required by the needs of the business
- Assist visitors with product selection, order placement, returns, shipping and problem resolutions

Proficient in MS Word, Excel, Outlook and image editing

Ability to stand for extended periods, traversing stairs, and lifting objects of 40 pounds or less

Manual dexterity for repetitive tasks such cutting, folding, or packaging

Experience in managing Shopify or other e-commerce platforms and digital product inventory
- Excellent written and verbal communication skills
- The ability to remain calm and professional in a fast paced, frequently changing environment
- Initiative to take on new challenges and learn new skills
- Exhibit self-confidence, integrity and professionalism
- Ability to build working relationships, visitor service relationships, and work as part of a team.
- Experience working in an open office environment, and knowledge of retail business, and e-commerce best practices
- Self-motivated, takes initiative and able to work without direct supervision
- Demonstrates effective communication over the phone to guide customers through the ordering process
- **We sincerely thank all those who apply, however, only those short-listed will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: From $26.16 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Ability to commute/relocate:

- Brentwood Bay, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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