Manager, Preventive Maintenance Services

**POSITION OVERVIEW**

Cynergy Mechanical is seeking a highly organized and experienced **Manager, Preventative Maintenance Services** to lead the delivery of our preventative maintenance programs and contracts. This is a pivotal operations role — ideal for someone with HVAC expertise and a background in data-informed service delivery, contract administration, and quality assurance tracking.

In this role, you will be responsible for planning, executing, and coordinating preventative maintenance programs for a client base that includes institutional landlords, portfolio managers, and capital-focused real estate owners — all of whom demand transparency, precision, and long-term value.

If you're passionate about delivering exceptional service and want to make a meaningful impact with a respected industry leader, we’d love to hear from you.

**KEY RESPONSIBILITIES**
**Operational Coordination**: Lead the day-to-day execution of our Preventative Maintenance (PM) programs — manage the PM calendar, technician assignments, contract scope tracking, and ensure performance deliverables are met.

**Labour + Workforce Planning**: Collaborate with the Technical Services Lead and Workforce Management to align technician forecasting, scheduling, and capacity planning with ongoing and upcoming program requirements.

**Service Quality Assurance & Metrics**: Monitor program performance through defined KPIs and quality assurance measures; support continuous improvement by tracking trends, identifying gaps, and implementing corrective actions to ensure service excellence.

**Deficiency Oversight**: Host weekly quality control and deficiency review meetings; assign client reference numbers and coordinate with the estimating team to ensure issues are documented, quoted, and resolved in a timely manner.

**Contract Management (New + Renewal Support)**: Contribute to internal performance analysis, costing updates, and the preparation of client-facing proposals for new and renewable preventative maintenance contracts.

**Client Communication + Reporting**: Prepare and distribute technical summaries, work order reports, inspection logs, and program follow-up communication on behalf of the Operations team.

**Data Management**: Maintain and update equipment asset records, service trackers, and technician field reports to ensure data accuracy and accessible service histories.

**Procurement Support**: Monitor consumables inventory (filters, belts, etc.) with the Lead of Warehouse Operations and manage the procurement with pre-approved vendors to support uninterrupted service delivery.

**Team Collaboration**: Act as a core member of the Operations Team, promoting consistency, quality control, and a culture of safety, integrity and accountability in all aspects of service delivery.

**KEY QUALIFICATIONS**
- Post-secondary education in mechanical engineering technology, HVAC systems, building services, or project coordination/administration.
- A valid Ontario driver’s license (occasional site visits may be required).
- Minimum of 3 years of experience in a mechanical, HVAC, construction, or facilities environment with a strong focus on scheduling, documentation, and service delivery.
- Familiarity with HVAC systems, preventative maintenance programs, service contracts, and equipment-level reporting.
- Experience working with third-party vendors and service partners is a strong asset.
- Strong operational acumen with the ability to manage project timelines, contract scope, and service deliverables in a high-performance environment.
- Demonstrated ability to coordinate and support cross-functional teams, including field technicians, estimating, planning, warehouse, and project coordinators.
- Exceptional attention to detail and the ability to anticipate needs, flag issues, and drive solutions independently.
- Ability to manage quality control documentation, contract reporting, and technical summaries with accuracy and professionalism.
- Comfortable working in a fast-paced environment, managing multiple evolving priorities with clarity and focus.
- Expert-level proficiency in Microsoft Office — particularly Excel, Word, and Outlook — and strong experience with Microsoft Teams and PDF workflows.
- Skilled at maintaining structured digital files and working within formalized document control systems.
- Advanced capability in managing templates, trackers, and reporting tools accurately and efficiently.
- Excellent written and verbal communication skills — particularly in coordinating with technical teams and reporting to clients and stakeholders.
- Highly organized, dependable, and consistent in follow-through on open items, scheduling commitments, and documentation.
- Professional, mature, and comfortable interacting with clients and internal stakeholders at all levels with discretion and integrity.
- Team-oriented mindset with a collaborative approach to problem-solving, communication, and performance delivery**.**

**WHY JOIN CYNERGY MECH