Permanent Manager, Human Resources

Position Summary:
Responsible for managing Labour Relations and Recruitment portfolios includeing: contract administration and union relationships with OPSEU and ONA staff, as well as management responsibilities related to planning, implementing and evaluating recruitment practices.

Core Duties - Responsibilities:
**Contract Administration**
- Management, categorization and reporting for grievances and referrals to arbitration
- Partnership with Home & Community Care in the resolution of Professional Responsibility Complaints

**Union Relationships**
- Manages and supports collaborative relationships with Bargaining Unit representatives
- Leads and/or attends all meetings involving the Bargaining Unit Presidents or representatives
- Conducts monthly meetings with ONA and OPSEU bargaining unit presidents and other representatives as appropriate
- Leads quarterly Labour Management Meetings

**Recruitment**
- Responsible for the overall management and oversight of the internal and external recruitment processes
- Ensures all positions are posted accurately and consistently across all branches
- Responsible for ensuring HR policies and procedures are upheld related to recruitment, especially as related to the Collective Agreements
- Responsible for creating an annual recruitment plan to meet the operational and strategic needs of the organization
- Oversees orientation and onboarding of all new hires
- Assists in the creation of job descriptions and interview guides, as required
- Ensures recruitment processes adhere to Employment Standards and Human Rights legislation

**HRIS/Reporting**
- Prepares reports as required relating to Labour Relations issues and as part of the Collective Bargaining process
- Develops and implements reporting strategies in order to further organizational goals particularly related to Labour Relations issues

**Other Related Activities related to this Portfolio**
- Recommends Labour Relations and Recruitment strategies
- Manages projects and programs related to the portfolio
- Provides consultation as required on a range of issues relating to employees in the bargaining unit and provides consultation to the HCCSS management team on Labour Relations and Recruitment concerns
- Oversees drafting of applicable policies and procedures and other written communication and agreements
- Represents HCCSS on internal and external Committees as assigned
- Leads and/or participates in and demonstrates an understanding of quality, risk and patient safety principles and practices.
- Follows all safe work practices and procedures and immediately communicates any activity or action, which may constitute a risk to quality, and patient safety.
- Develops, implements and advises on quality Human Resources policies and practices based on progressive Human Resource Management and global best practices
- Ensures the delivery of meaningful, timely, accurate and comprehensive employee services and programs
- Ensures the confidentiality of all employee records, financial settlements, investigation reports, grievance files and negotiation planning documents
- Conducts performance appraisals and provides support and direction to help staff achieve their objectives
- Performs other duties/responsibilities as assigned

**Patient Safety**
- Promotes patient safety in alignment with the Vision, Mission, Values and Strategic Directions of HCCSS
- Works within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time
- Adheres to HCCSS’s patient safety policies and procedures

Qualifications:
**Education**:

- A university degree in Business Administration, Human Resources, Labour Relations or related field or equivalent combination of training and experience
- A CHRL designation preferred

**Preferred Experience**:

- 3-5 years’ experience in progressively responsible, Human Resources/Labour Relations positions
- 2-3 years’ experience in a management role

Skills & Abilities:

- Widely and varied Labour Relations experience working in an unionized environment
- Strong (broad based) Generalist HR background; high level of professionalism, discretion and confidentiality
- Excellent interpersonal skills with diverse internal and external stakeholders; ability to establish effective working relations within a unionized workplace
- Strong program/project management skills and accountability
- Superior Customer Service orientation
- Excellent written and verbal communication skills
- Results focused; ensures metrics are achieved
- Knowledge of applicable employment related legislation
- Ability to research and draft policy and procedures
- Strong analytical skills
- Excellent problem-solving and decision making skills
- Organized; ability to prioritize with little notice in response to emergent issues; strong attention to detail
- Ability to work independently as well as in a team setting
- Strong consultation, facilitation and negotiation skills