Maintenance Planner

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

We are hiring a Maintenance Planner at our Service Centre in Kitchener, Ontario.

**What we offer**:

- Industry leading compensation and eligibility for monthly financial performance inventive.
- Best in class Benefits program - i.e., 100% reimbursement on medical and dental.
- Annual Boot
- RRSP program, we match your contributions
- Leading edge diagnostic equipment and tools.
- OEM Training and other technical training.
- Mentorship opportunities.
- Employment Perks through company partners.
- Afternoon Shift receives paid lunches and is offered a 4-day work week.
- Safe, clean, bright, and organized work environment.
- Employee referral bonus payment.
- Open, inclusive culture.
- A great place to work

**What you’ll be doing**:

- Follows Standard Work Procedures/Instructions as outlined by the organization, providing suggestions for improvement.
- Customer Service:

- Main liaison for customers interacting with Service Centre.
- Prompt, courteous, and respectful communication with both customers and employees.
- Service Centre Planning:

- Organize and prioritize work scheduled to come into the Service Centre.
- Perform inbound inspections, prior to equipment entering the centre.
- Prepare repair quotes and follow up with customer for approval as required.
- Ensure all equipment requiring repairs are accurately captured.
- Monitor and ensure accuracy of technician times are captured within our maintenance system.
- Leadership:

- Contributes to team planning huddles as well as attends and contributes to the team’s daily shift startup huddles for both shifts.
- Provides guidance and support to lead hands/foreman, technicians and shunters when required.
- Ensures all team members are following Standard Work Procedures and Standard Work Instructions.
- Ensure Standard Work Instructions are up to date and encourage team’s members to also provide suggestions and ideas for improvement.
- Monitor jobs and escalate issues, to avoid any problems or delays proactively.
- Monitor Technicians work order times in the system to ensure accuracy.
- Administration:

- Review, close, and sell work orders to customers in a detailed, accurate and timely manner per company targets.
- Escalate productivity/billing issues to Manager for review before closing.
- Schedule and attend staff meetings and trainings, after hours if required.
- Continuous Improvement:

- Work with Lean tools and techniques to identify and solve problems.
- Ensure team members are trained on standard work and other lean tools.
- Work continuously to eliminate waste to increase capacity and improve productivity.
- Health and Safety:

- Is aware of supervisor’s and employee’s responsibilities and follows health and safety policies and procedures as per regulations.
- Wears personal protective equipment (or clothing) as required by the tasks, SDS or company policy.
- Other duties as assigned.

**Requirements**:

- Licensed 310J, 310T with strong knowledge and experience in truck and trailer repair.
- Strong customer service skills.
- Knowledge of Vehicle Maintenance Reporting Standards (VMRS).
- Ability to manage tasks and productively switch tasks.
- Comfortable with working in high pace environment.
- Strong organizational and time management skills.
- Strong computer skills.
- Good communications skills.
- Strong computer skills (MS Office, etc.)

GoRightHP

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission.

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