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Client Tech Support Associate

3 weeks ago

North York, Canada 1595769 Ontario Ltd. OA eDecree Full time

**About Us**

Loom Analytics is a Toronto-based software development company, specializing in Claims Management, Data Tracking, Predictive Analysis, Contract Analysis, and more. Through customizable dashboards and insightful reports, we equip businesses with the tools needed to thrive in a data-driven world.

We are looking to hire a full-time Client Tech Support Associate to join our team. In this role, you will be responsible for resolving everyday IT issues, maintaining workstations, and ensuring that all workstations have the newest updates.

**Responsibilities**
- Primary responsibilities will include, running tech webinars for staff and clients, articling and website development
- Support and assist remote and in-office staff
- Point of contact for all IT-related issues
- Disk maintenance
- Hardware and inventory maintenance
- Software and hardware installation and updates
- Testing, organizing, and discarding equipment
- General troubleshooting of IT equipment
- Creating and maintaining office IT documentation

**Qualifications**
- Minimum of 2 years experience working in a similar position*
- Must have experience using Windows Active Directory*
- Must have experience in end-user support (in-office and remote) and assistance
- Communication skills to train on computer competency
- Must have proficiency in using MS Office and Office 365
- Post-secondary education in a related field or equivalent
- Strong understanding of Windows Server OS
- Strong understanding of Windows, Linux, and Mac Operating Systems
- Technical writing skills
- Knowledge of writing macros is an asset

**Compensation**
- $23.00/hr

**Work Location & Hours**
- Office near Fairview Mall, about a 15-minute walk from the Don Mills subway station
- 37.5 hours/week, Monday to Friday. 9:00 AM to 5:00 PM
- Will need to come in to work at least three days a week to work with other members of the team

**Job Type**: Permanent

**Salary**: From $23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person