Security Systems Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Systems Technician to join our YYC Service team within the Calgary International Airport. Responsibilities in this position include, installing, programming, system start-up/check-out, certification, and related customer training on assigned Security projects.

**_ ** Service Technicians must be available for on-call and weekend hours as they support the airport service needs from 6am - 6pm, 7 days per week._**

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Responds to all types of customer service calls, scheduled maintenance calls and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for all types of service calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
- Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
- Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other Specialists.
- Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- 1-3 years of previous, security systems field service experience preferred.
- Diploma in Electronics preferred.
- ** Must be available for on-call and have the ability to work weekends.**:

- Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
- Strong technical skills and experience related to fire alarm systems, and/or electronic security systems.
- Basic programming skills with a proven ability to troubleshoot problems and look for solutions.
- Must be a self-starter and work well without direct supervision.
- Frequent visits to job sites are required.
- Valid driver’s license required.
- Strong verbal, written and interpersonal communication skills.

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

**#CAL