Parts Representative

**About Oakcreek Golf & Turf**

Oakcreek Golf & Turf LP is a leading Western Canadian OEM distributor of commercial turf maintenance and other equipment including Toro, Yamaha and Kassbohrer products.

Our business seeks the addition of a **Parts Representative** for our Calgary, Alberta Head Office location.

Reporting to the Parts Manager, you will be responsible for the following:

- Work effectively with a team of colleagues within the parts department to ensure the highest level of customer service and satisfaction.
- Maintain customer relationships by greeting and acknowledging all customers that you come in contact with.
- Identify internal and external customers parts requirements.
- Become an advisor to your customers recommending additional parts that may be beneficial to the repair or service in which they are trying to complete.
- Arrange the transportation of goods and services when required.
- Perform accurate record keeping in regards to invoices, quotes, customer notes, returns, processing cores and warranties.
- Prepare and maintain merchandise displays.
- Review branch backorders.
- Collect payment for parts invoices or customer signatures for charge accounts.
- Assist in handling customer concerns ensuring that the business and the customer needs are equally satisfied.
- Perform a variety of tasks throughout the warehouse as needed including operating a forklift, picking, packing, shipping and completing necessary paperwork.
- Participate in stock verification / cycle counting on an ongoing basis.
- Attend and maintain training requirements as requested by management to maintain proficiency in your field.
- Perform other duties as requested by Management.
- Minimum two to three years of related work experience.
- Journeyperson parts technician preferred but not required. First or second year apprentices would be considered or equivalent experience.
- Excellent mechanical aptitude is required.
- Strong analytical and problem solving skills.
- Exceptional attention to detail and ability to manage multiple deadlines.
- Strong sense of urgency and ability to prioritize issues.
- Excellent verbal communication skills.
- Ability to be self-motivated and work independently as well as with a team.
- Ability to interact effectively with all levels and departments.
- Demonstrated ability to take initiative and achieve results.
- Apprenticeship training may be available.
- Certified Forklift Operator certificate is preferred.
- Must be able to lift a minimum of 50 lbs.
- You may be required to travel to the US for vendor-specific certification. A valid passport and ability to enter countries outside of Canada is a requirement for this position.

**Why Oakcreek?**
- In business for 56 years.
- Employee Assistance Program (EAP).
- Annual Milestone Awards that grow with length of service.
- Personal Time Off (PTO), in addition to paid vacation.
- Group Benefits Plan that meets or exceeds benchmark.
- RRSP / DPSP eligibility after only one-year of employment.
- Tuition Reimbursement.
- Annual safety shoe allowance.

**$24.00 to $33.00 per hour depending on certification, length of service and overall experience.**

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Automotive Parts Sales: 2 years (preferred)

Work Location: In person