Inside Sales Representative

**This position is at 215 Frobisher Dr. in Waterloo, ON** **About Bolts Plus Inc.**: Bolts Plus Inc. services and supports tens of thousands of customers across Canada in a wide range of industries and trades. With 15 walk-in branches and a fast-paced distribution center and more than 140 employees, we are proud to contribute to the success of projects across Ontario. **Why Bolts Plus Inc.**: - Comprehensive Benefits Package - Team Environment - Competitive Salary - Opportunities for Career Growth - Wellness Program **Job Description: Inside/Outside Sales Representative** **Job Summary** Develop new prospects and interacts with existing customers to increase sales utilizing knowledge of core customers and Bolts Plus product line. Responsible to profitably grow sales to achieve yearly sales goals as a sales consultant for current core industries and emerging industries and markets; responsible for prospecting for new accounts, retaining existing accounts, and increasing opportunities with existing customer. **Major Tasks, Responsibilities and Key Accountabilities** - Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions. - Develops relationships and partnerships and establish Bolts Plus Inc.as a First Choice Supplier to our customers. - Analyzes our market and champions sales initiatives to increase overall market share and profitability. - Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person. - Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers. - Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required. - Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness. - Makes deliveries in a company vehicle. Conducts on-site customer visits with new and existing customers Manages sales volume with an existing group of customers, prospects successfully to expand the customer base Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities Maintains existing and builds new customer partnerships Develops and sustains sales relationships with key decision makers and influencers on all levels of an organization Shares market and competitor information with all applicable channels within the organization; establishes relationships and working partnerships Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues Identifies customer products needs and coordinates execution of orders May conduct negotiations with suppliers, vendors and manufacturers Assists in training or mentoring of associates **Nature and Scope** Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process May provide general guidance/direction to or train junior level support personnel or professional personnel **Work Environment** Occasional heavy lifting as required **Minimum Qualification** Must be eighteen years of age **Education and Experience** Post-Secondary Education, Diploma or Degree in Business or related field preferred Three (3) years outside sales experience with a successful track record in a customer service and/or related field; industry experience preferred **Critical Competencies to Drive Business Results** Strong team player with a “can-do'' attitude and passion for excellence Hunter mentality Exceptional communication skills and well-developed interpersonal skills Strong appreciation for excellence in customer service is a MUST Reliable, confidential, and conscientious Strong initiative and ability to handle increasing responsibility over time Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment Strong attention to detail Strong strategic thinking and analytical skills Strong business acumen and sense of urgency Positive attitude, ability to work with a high level of energy and focus **Preferred Qualifications** Point of sales (POS) system or consultative selling/solution selling experience is required Knowledge of customer business needs Knowledge in Bolts Plus Inc. product line and core customers Wholesale distribution experience, specifically experience with Fastene