Bilingual (Fr/en) Manager, Regional Operations

Permanent Full Time

The Manager, Regional Operations leads a team of operations employees and is responsible for ensuring the effective and efficient operations of a designated cluster of branches with the region, driving results and ensuring continuous improvement of processes. The Manager, Regional Operations fosters a coaching culture within the team and the organization, and is a model of the company’s driving values.

**What you will do**:

- Plan, organize, monitor, and regularly evaluate operations activities, including Standard Operating Procedures
- Maintain operational reporting to ensure targets are met and service standards are maintained
- Drive results and participate in activities creating continuous improvement
- Identify gaps and implement process improvements to ensure balanced workflow and superior advisor and client experience
- Provide escalation support including responding to questions, identifying root cause of problems, and providing creative solutions
- Manages all aspects of performance for direct reports including setting goals, coaching individuals, evaluating performance, and making hiring and termination decisions
- With direct and indirect reports provides direction, mentoring and coaching, to ensure employees are effective in their roles
- Demonstrate and model behaviours consistent with our values and foster a strong high performing team
- Keep abreast of industry, regulation, product changes and enhancements
- Ensure compliance and privacy standards are maintained relating to processes, retention of records, and access to advisor and client information
- Participate in the development of guidelines, policies, and management practices
- Participate in projects involving regional operations and branch offices
- Provide input on budgeting issues for the assigned branches including staffing levels, managing expenses, equipment requirements etc.

**What you will bring**:

- Completion of Post-Secondary School, or equivalent
- Professional/Technical Certifications or Licenses: Completion of Fellow Life Management Institute (FLMI) designation an asset, Life and A&S license (LLQP) an asset
- Possesses advanced knowledge of all operations functions within the MGA, including New Business, Investments, and Inforce
- Minimum of 5 years of progressive experience leading operations in the insurance and financial services industry
- Knowledge of WealthServ or other back office system an asset
- Strong interpersonal and communication skills; communicates effectively (internally and externally).
- Excellent problem-solving and analytical skills and the ability to provide creative solutions with tact and diplomacy
- Excellent organizational and time management skills
- Customer service mindset
- Demonstrated ability to work with confidential information
- Occasional travel within Canada required

The base salary for this position is between **$89,100**:

- $148,500** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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