Dental Office Manager

**Job description**

Sbenati Dentistry is changing how people think about dentistry by making their visit a fun experience.

Our studio team works to deliver a great experience to our members and also helps the clinical team with their work. We are looking for a Practice Manager who is experienced in making things more efficient and effective in a dental setting. They should also be good at building and managing teams so that everyone can work together well and achieve results.

This is an opportunity to elevate a dental studio to new heights of success. You will have up to 12 staff working with you and provide a unique service that is different from anything people have seen before in dentistry.

**Responsibilities & Accountabilities**:
**Performance**
- lead a team of 10+ staff in the studio. This includes assigning tasks to people based on their job description and making sure those tasks are completed. Also help identify gaps in performance and opportunities for coaching/training. Do check-ins and reviews with staff, both formally and informally.
- Ensure dental practice works well and is efficient. Develop and implement standards and be effective across staff, schedules, inventory, and how people feel about it. Will also need to work with the providers to explain complex treatment plans and payment options in a way that members (ie.patients) will understand.
- Make sure that members (ie. patients) have a good experience in the studio with the aim of high NPS scores. Identify what people like and don't like, and figure out solutions to make them happy.
- Drives practice productivity through KPIs and performance goals and works with practice owner to make adjustments. Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.
- Be present on the floor in the studio to direct and manage performance real-time.
- Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.
- Addresses member (ie. patient) complaints in a timely and compassionate manner.
- Assume accountability for achievement of balanced scorecard targets, to influence and introduce improvements across studio operations.
- Interacts with members (ie. patients) to gain real-time feedback of their visit.
- Assist with member support, and perform other duties as needed by the studio.

**Onboarding**
- Leads practice team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.

**Compliance**
- Perform random audits of member’s charts in conjunction with practice owner to confirm clinical quality is upheld by clinical staff and efficiency (i.e. time studies). Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (RCDSO).
- Controls the supply of medications, supplies and medical equipment.

**People**
- Hiring, retention, and performance management with collaboration & feedback from the practice owner.
- Cultivates an exemplary customer experience for members and Sbenati Dentistry staff and promote effective communication skills across the team.

**Facilities**
- Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.
- Sense of ownership over facility and studio equipment

**Scheduling**
- Manage doctor, hygiene & staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.
- Sense of urgency and ownership around scheduling templates. This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.
- Ensures start/end of day procedures are followed with consistency.

**Experience & Qualifications**:

- Bachelor’s Degree in Healthcare Management, Business Administration or related field of study is required.
- Experience leading teams over 10+ staff in a high-growth, high-volume company in a healthcare or hospitality setting.
- Experience partnering with providers delivering care to drive performance.
- **Minimum of 3 years experience in dental office management or operations required**
- Experience managing operational practices, people practices & programs, and budgets/financial targets
- A strong commitment to hustle & demonstrating a sense of urgency
- Excellent written and oral communication skills
- A true people influencer & leader
- Stellar problem-solving & organizational skills
- A drive for constant professional development & growth within a growing organisation

**More about Sbenati Dentistry**

Sbenati Dentistry, a fine dental treatment provider, offers a world-class clinical staff and cutting-edge dental technology. Sbenati Dentistry's dental practitioners are motivated by patient outcomes and experience. Our providers operate in beautiful dental studios that are designed