Banquet Supervisor

3 days ago

Thunder Bay, Canada Nor'Wester Resorts Limited Full time

Work Term: Permanent
- Work Language: English
- Hours: 37.5 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work site environment**:

- Noisy
- Odours
- Hot
- Cold/refrigerated
**Work setting**:

- Restaurant
- Hotel, motel, resort
- Formal dining room
**Tasks**:

- Establish methods to meet work schedules
- Train staff in job duties, sanitation and safety procedures
- Address customers' complaints or concerns
- Advise on menu selections
- Train staff
- Supervise other servers and bussing staff
- Serve food and beverages
- Schedule staff
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Perform sensory evaluation of wines
- Enforce provincial/territorial liquor legislation and regulations
- Describe and advise on wine selection
- Describe menu items including daily specials for customers
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Must be of legal age to mix and serve alcoholic beverages
- Provide customer service
- Assist clients/guests with special needs
- Prepare and serve specialty food at customers' tables
- Take orders and relay to kitchen and bar staff
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
**Supervision**:

- Food and beverage servers
**Certificates, licences, memberships, and courses**:

- First Aid Certificate
- CPR Certificate
- Safe Food Handling certificate
- Smart Serve
**Computer and technology knowledge**:

- Aloha Point of Sale (POS)
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Standing for extended periods
- Bending, crouching, kneeling
- Walking
- Physically demanding
- Handling heavy loads
**Weight handling**:

- Up to 9 kg (20 lbs)
- Up to 13.5 kg (30 lbs)
**Own tools/equipment**:

- Uniform
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player
- Initiative
- Reliability
- Organized
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Financial benefits**:

- Gratuities
**Long term benefits**:

- Group insurance benefits
- Other benefits
**Other benefits**:

- Free parking available

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