Centre D'appels, Téléphoniste Pour Centrale D'alarme, Aaa
2 weeks ago
Code de demande: 423177
Accélérez votre cheminement de carrière et votre perfectionnement grâce à la mobilité professionnelle.
AAA Alarm Systems Ltd, une société de Bell MTS combine des technologies novatrices et un service exceptionnel pour offrir des solutions évoluées de sécurité et d’automatisation aux clients résidentiels et des petites entreprises.
L'objectif global de l'opérateur CMS est d'attirer et de fidéliser les clients en fournissant un service client exceptionnel.
**Responsabilités**:
- Répondre aux alarmes et aux signaux en suivant les protocoles et les normes du client, comme indiqué
- Gérer les appels téléphoniques entrants liés aux alarmes, répartir les autorités au besoin
- Fournir une assistance en dehors des heures d'ouverture : dépannage, création et planification de tickets de service
- Travailler avec nos clients pour vérifier les signaux, mettre à jour les informations et fournir des rapports
- Participer activement aux sessions de coaching et effectuer des évaluations de performance en milieu et en fin d'année
**Qualifications**:
- Doit être disponible pour travailler des quarts de 10 heures dans une rotation de 7 semaines (du lundi au dimanche)
- Au moins six mois d'expérience en service à la clientèle de préférence
- Capacité d'écouter attentivement et d'utiliser les informations fournies par les clients pour adapter les réponses et les actions aux besoins spécifiques des clients
- Solides compétences en matière de service à la clientèle, d'analyse et de prise de décision
- Compétences informatiques intermédiaires
- Une attention supérieure aux détails
- Capacité à travailler de manière autonome et en équipe
- Expérience en sécurité un atout
recommandation
Le générique masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.
**Renseignements additionnels**:
**Date limite pour postuler**: 2025-04-25
**Type de poste**: Employé syndiqué
**Niveau du poste**: Unifor Local 7
**Catégorie d’emploi**: Employé permanent - temps plein
**Lieu de travail**: Canada : Manitoba : Winnipeg
**Profil de travail flexible**: Temps plein au bureau (signifie que vous devrez effectuer votre travail sur place)
Nous apprécions les expériences qui vous façonnent, et nous savons que la diversité de vos talents apportera encore plus de force à notre équipe. Chez Bell, tout le monde a sa place et vous vous sentirez valorisé, respecté et soutenu à mesure que vous progresserez et atteignez votre plein potentiel.
établi : Canada, MB, Winnipeg
**Bell, l'un des**100 meilleurs employeurs du Canada.
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