Customer Experience Lead-mapleview Vs

2 weeks ago

Burlington, Canada Victoria's Secret Full time

**Description**

**A Victoria’s Secret & Co Customer Experience Lead** is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

**Primary Responsibility**:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

**All Store Leadership Team responsibilities include**:

- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
- Conducting associate observations
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and shipment processing.

**Qualifications**

**Qualifications**:

- Passion for Victoria’s Secret Brand.
- Demonstrates excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.

  • Customer Experience Lead-mapleview Vs

    6 days ago

    Burlington, Canada Victoria's Secret Full time

    **Description** **A Victoria’s Secret & Co Customer Experience Lead **is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. **Primary Responsibility**: The Customer Experience Lead is...

  • Stock Associate, Mango Mapleview Burlington

    2 weeks ago

    Burlington, Canada MANGO Full time

    **BRAND: MANGO** **POSITION: STOCK ASSOCIATE** **LOCATION: MAPLEVIEW MALL, BURLINGTON Fox Group, a leading and fast-growing retailer with 9,000 employees globally and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada. MANGO, founded in Barcelona, Spain, is an...

  • Stock Lead Mapleview Full-time

    4 days ago

    Burlington, Canada Linen Chest Full time

    **Company Description** Stock Lead | Mapleview | Full-Time** Are you looking for a **dynamic** and **stimulating **work environment? Are you detail oriented, able to manage multiple priorities and lift 30lbs? If you answer yes, we would love to connect and discuss this exciting opportunity. What would you be doing? The **stock lead**s** **takes care of...

  • Store Concierge

    2 days ago

    Burlington, Canada Specsavers Full time

    **STORE CONCIERGE** **Summer Contract - Temporary (July & August at Specsavers Mapleview Centre)** **About Specsavers**: Specsavers has been on a continual mission to improve lives through better sight since 1984 with a heavy focus on eliminating preventable vision loss and blindness. Having successfully achieved the 'Great Place to Work' accreditation, we...

  • Nike Sales Athlete, Mapleview

    2 weeks ago

    Burlington, Canada Retailors Full time

    BRAND: Nike POSITION: ATHLETE LOCATION: MAPLEVIEW **Who are we?** Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly...

  • Sales Assistant

    1 week ago

    Burlington, Canada Jean-Paul Fortin Full time

    SALES ASSOCIATE FULL-TIME Clarks, Mapleview Centre - Share fashion advice and product knowledge to engage with the customer - Offer a high-level of customer service following standards established by Jean-Paul Fortin - Participate in visual merchandizing of the store in compliance with the company’s standards and ensure that all window sections are well...

  • Sales Assistant

    7 days ago

    Burlington, Canada Jean-Paul Fortin Full time

    **SALES ASSOCIATE PART-TIME** Clarks - Mapleview Shopping Center **Description** - Share fashion advice and product knowledge to engage with the customer - Offer a high-level of customer service following standards established by Jean-Paul Fortin - Participate in visual merchandizing of the store in compliance with the company’s standards and ensure that...

  • Sales Assistant

    2 weeks ago

    Burlington, Canada Jean-Paul Fortin Full time

    **SALES ASSOCIATE PART-TIME** Clarks - Mapleview Shopping Center **Description** - Share fashion advice and product knowledge to engage with the customer - Offer a high-level of customer service following standards established by Jean-Paul Fortin - Participate in visual merchandizing of the store in compliance with the company’s standards and ensure that...

  • Sales Assistant

    7 days ago

    Burlington, Canada Jean-Paul Fortin Full time

    SALES ASSOCIATE FULL-TIME Clarks, Mapleview Centre Full-time Work shift : day/ evening/ weekend 35-40 hours per week **Benefits**: - Safe and friendly work environment - Canadian family-owned business - Company discounts - Competitive salary - Insurance - Vacation - Years of service recognition Job description - Share fashion advice and product...

  • Sales Assistant

    2 weeks ago

    Burlington, Canada Jean-Paul Fortin Full time

    SALES ASSOCIATE FULL-TIME Clarks, Mapleview Centre Full-time Work shift : day/ evening/ weekend 35-40 hours per week **Benefits**: - Safe and friendly work environment - Canadian family-owned business - Company discounts - Competitive salary - Insurance - Vacation - Years of service recognition Job description - Share fashion advice and product...