Operations Manager

TBC has been a leader in the indoor karting scene for over 20 years. We feature the largest indoor go-kart track and the fastest gas-powered karts in the Lower Mainland. TBC is now looking for an Operations Manager that will work closely with our team to increase overall productivity.

As the Assistant Operations Manager you will organize and supervise the day to day retail functions and events held for groups and corporate clients. The nature of the position will require regular coordination with track marshals, front desk receptionists, mechanics and the General Manager to remain up to date on daily events. You will oversee daily operations to, hire/train/schedule staff, locate operational inefficiencies and follow up after customer concerns as needed. Creating contingency plans and month end reports will also be required on an as needed basis. The goal is to create a 5 star experience for our customers.

**WHAT YOU WILL BE DOING**:
(Other duties may be assigned as required)

**Operations**
- Supervise part-time staff for operational success and delegate responsibilities accordingly
- Handle cash, float requirements, and end of day reports
- Act as the main contact for events with regards to staff and customer inquiries
- Plan and create staff schedules, including hiring/training
- Coordinate with Front Desk Receptionist regarding special event details such as: expected attendance levels, race bookings and etc
- Coordinate with Mechanics to discuss kart issues, solutions and etc.
- Send or delegate daily end day reports duty
- Collect and respond to operation feedback including customer concerns, staff concerns, health and safety and others as needed
- Revise and implement SOP for all staff members as needed
- Regularly review operation performance and set goals for improvement and growth; work with General Manager on new found opportunities and challenges
- Supply coverage for staff as needed

**Operation Standards**
- Implement guidelines/standards and communication expectations to all staff
- Manage staff according to expectations
- Maintain elevated levels of customer service

**On-Boarding**
- Hire, train, coach, motivate, and manage part-time staff
- Schedule staff to ensure proper staffing levels for each week, while monitoring wage cost
- Ensure workplace policies and procedures are being followed

**WHAT YOU BRING TO THE TABLE**
- Degree or equivalent experience in related field (e.g. Business, Marketing & Sales)
- A minimum 2 years' management experience in a retail environment
- Ability to work in a team environment
- Excellent knowledge of staff management/placement
- Solid computer skills and knowledge of POS systems
- Sales driven and detail-oriented
- A proven ability to lead, manage and motivate a staff of up to 15
- Strong ability to multitask and adapts well to change
- Exceptional cash handling skills and an ability to problem solve if discrepancies occur
- Proficient with Excel spreadsheets
- Excellent communication, customer service, and problem-solving skills
- Must be able to work a flexible schedule (evenings and weekends) and extended hours as needed

Please include a Cover Letter along with your Resume when applying. Thank you for your time and interest.

**Job Types**: Full-time, Permanent

**Salary**: $36,000.00-$42,000.00 per year

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 2 years (preferred)

Work Location: One location