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Operations Manager

2 weeks ago

Richmond, Canada GoBolt Full time

At GoBolt, we provide a technology-driven, customer-centric, and sustainable approach to e-commerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in

We are on the lookout for an Operations Manager in Richmond, British Columbia, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment.

This role requires strong leadership, strategic thinking, and an ability to drive efficiency and effectiveness within our operations.

**Key Responsibilities**:
**Daily Operations**
- Oversee daily logistics operations including warehousing, fulfillment & sortation processes ensuring efficient and timely service delivery.
- Co-ordinating, assigning & reviewing the work of employees engaged in shipping, receiving, storing, distributing, sorting and maintaining inventories of materials, parts and products; coordinating production work; dispatching crews; scheduling transportation crews and routes; operating vehicles; and other related activities
- Oversee sortation processes to ensure accurate and efficient sorting of packages. Optimize sorting workflows and implement best practices to enhance throughput maintaining highest quality standards
- Ensuring high levels of process adherence & customer service through field audits & quality reviews
- Maintaining high quality standards in Inventory accuracy & cycle counts
- Monitoring & reporting key KPIs to management, maintaining best practices, sustainable operations & performance standards
- Overseeing health and safety training and compliance with health and safety regulations
- Overseeing daily utilization of the local fleet, planning efficient route plans and scheduling staff accordingly each day
- Delegating and participating in on-site responsibilities (packing, padding/wrapping, disassembly of furniture, etc.)
- Solving complex problems in real-time while keeping cross-functional leadership apprised of results
- Ensuring the smooth operation of the crew's daily activities
- Requisitioning supplies and materials
- Ensuring smooth operation of vehicles, equipment and machinery and arranging for maintenance and repair work
- May perform the same duties as workers supervised

**Team Management**
- Leading team check-ins/huddles and providing updates on company policies and procedures
- Training and coaching a team of Team leads, warehouse associates, delivery drivers, delivery assistants
- Fostering a culture of workplace safety, high service levels, and productivity
- Conducting interviews with prospective team members and making hiring decisions and training workers in job duties, safety procedures and company policies
- Leading team development and cultivating values in operational excellence and professionalism
- Planning, organizing and overseeing operational logistics, establishing work schedules and procedures, resolving work-related issues, providing inputs into progress and other reports and coordinating activities with other departments.
- Engaging in strategic planning and forecasting; appraising performance, resolving problems and addressing staffing needs
- Maintain strong relationships with clients to understand their needs and address any service-related issues promptly.

**Project management**
- Participating in network level initiatives on setting standard operating procedures & driving continuous improvement to increase efficiency and reduce operational costs.
- Lead and manage operational projects, including facility upgrades, technology implementations, and process reengineering.
- Participating in budget development and oversight for the operations
- Engaging in strategic planning and forecasting; appraising performance, resolving problems and addressing staffing needs.

**Qualifications**:

- 3+ years of experience in warehousing, transportation, operations, and logistics
- Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus
- 2+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team
- 2+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards
- Previous experience in truck management, maintenance, and truck driving are a plus
- Experience in B2C/B2B deliveries and fulfillment in a large facility
- Exceptional time