Representative, Customer Care

22 hours ago


Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a customer focused and adaptable professional to join our team as a Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

What You’ll Do
- Provide service to customers via telephone and/or electronically
- Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets
- Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Basic Qualifications
- High School Diploma
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency
- Ability to learn and navigate new software quickly
- 1+ years of customer service experience
- Ability to work effectively with others and contribute to team task accomplishments
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work full-time 5 days per week, which will include one weekend day
- Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection

Preferred Qualifications
- Education: College/University degree preferred
- Contact center experience preferred but not needed

Location: Canada Remote near our Toronto, ON, Canada office - with the ability to attend in office trainings, meetings, and events.

Work Schedule

Training Period: Monday through Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET

Post-Training Schedule: You will be assigned a scheduled shift which will include one weekend day. The hours of this team are 8:00 AM ET to 8:00 PM ET.

We provide all the computer equipment needed to perform your job from home.

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._



  • mississauga, Canada Randstad Full time

    Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Representative with a passion for the healthcare or medical device industry? Do you thrive in a collaborative office environment where your communication skills can directly impact a patient’s well-being? We are seeking a dedicated individual for a full-time, permanent Customer...


  • Mississauga, Canada Urban Barn Ltd. Full time

    Urban Barn is looking for **Full-Time Customer Care Representatives **to work at our Customer Care Centre based in **Mississauga near Heartland Centre.** Your role is critical to ensuring Urban Barn’s continued commitment to exceptional Customer Service. It includes answering inquiries on customer orders, returns, and providing product information in a...


  • Mississauga, Canada Electrical & Automation Industry Careers Full time

    Mersen is a global expert in electrical specialties and advanced materials for high-tech industries. With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow’s world. For over 130...


  • Mississauga, Canada Urban Barn Ltd. Full time

    **Help people create homes they love. **Join our team as a **Full-time** **Customer Care Representative** at our office located in **Mississauga, ON near Heartland Centre**.** **Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and...


  • Mississauga, Canada Urban Barn Ltd. Full time

    **Help people create homes they love. **Join our team as a **full-time Customer Care Representative** at our **Mississauga **office/warehouse** in Ontario.** **Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at...


  • Mississauga, Canada CEI Full time

    Get started on an exciting career at CEI!_ CEI employees make a difference in the lives of others every day. We are defining the fleet risk management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We...


  • Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...


  • Mississauga, Canada Boston Scientific Corporation Full time

    **Bilingual Customer Care Representative**: - Remote Eligible: Hybrid- Onsite Location(s): Mississauga, ON, CA**Purpose Statement** Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed. This is a bilingual...


  • Mississauga, Canada Messer Canada Inc Full time

    **Why you’ll enjoy working for Messer**: - Competitive pay - Vacation during the first year of employment - Medical/Dental/Vision/Life Insurance Coverage - Retirement Benefits with employer contribution - Set, day-shift schedule - Monday to Friday - 40 hours/week - Paid sick days - Annual performance review and eligibility for salary increase based on...


  • Mississauga, Canada Romet Limited Full time

    **JOB TITLE: Order Processing/Customer Care Representative (Hybrid)** **Location: Mississauga** **Why you should come work with the Romet Team**: - **We offer market competitive salaries**: - **Annual bonus plan**: - **100% company paid benefits**: - **Group retirement plan**: - **Training opportunities and Education Reimbusement**: - **Social...