Document Processing Clerk

2 weeks ago

Toronto, Canada Maximus Services, LLC Full time

**Description & Requirements**
**About Maximus**

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

**This is a fixed term opportunity. 3-6 month contract.**

**Department Overview**

In 2011, the Ontario Ministry of Health and Long-Term Care (MOHLTC) selected Maximus to manage Administrative Services for the Ontario Drug Benefit (ODB) Program. The ODB Program provides prescription drug benefit coverage for participating clients - including those who are most vulnerable and low income, who would otherwise be unable to afford critical and costly medication. Maximus manages more than 2.6 million ODB client accounts for recipients receiving prescription drug benefits coverage for products and services under the ODB Program.

**Role Summary**

As a Document Processing Clerk, you will be responsible to handle and to prepare incoming and outgoing documentation received from multiple sources for review and adjudication. You will play a key role in the administration of established policies and procedures utilizing multiple systems to ensure documents are validated, processed, and handled appropriately while working in a dynamic fast face environment.

**Key Responsibilities**
- Input accurate new account information into the client database
- Manage, respond, and execute service requests within the allotted time frame
- Update and print the proper correspondence letters to our clients
- Meet and exceed monthly and daily processing targets
- Ability to adapt to changing work targets and processing queues

**Education and Experience**
- At least one year of experience as a document processor, or in a similar role.
- Proficiency in basic computer software, such as Microsoft Word, Excel and Outlook
- Excellent organizational and communication skills
- A quick learner with the ability to work independently

**Knowledge, Skills and Abilities**
- Strong verbal and written skills required
- Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
- Comfortable working independently and within a team environment. You have the ability to multitask and embrace change
- Ability to work in a statistically driven environment, measured by quality and productivity goals
- Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- Must be self-motivated, and able to work independently and in a team environment

**EEO Statement

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