Level Ii Dental Assistant/records Technician

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Stratford Orthodontics is looking for an enthusiastic Level II Dental Assistant/Records Technician to join our thriving practice in Stratford, Ontario.
If you have been thinking about specializing in orthodontics, this is the perfect opportunity for you to learn from experienced doctors, as we are committed to training the right person
Why Stratford Orthodontics?
At Stratford Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

- A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
- Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
- Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
- Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.

Your Role
As a Level II Dental Assistant/Records Technician, you’ll play a pivotal role in creating positive patient experiences and driving our practice’s success. Responsibilities include:

- Lead the patient experience by delivering outstanding customer service.
- Provide clinical support to the orthodontist with a high level of technical assisting skills.
- Take high-quality intraoral records, panoramic x-rays, radiographs, and patient photographs.
- Perform iTero scans with precision.
- Ensure strict adherence to RCDSO infection control protocols through proper sterilization procedures.
- Collaborate closely with the Treatment Coordinator to integrate new patients into the practice seamlessly.
- Assist during orthodontic examinations by entering notes in the patient’s chart and capturing important details from the doctor-patient discussion.
- Review treatment plans with patients and use visual aids (videos, presentations, images) to educate and explain available treatment options.
- Manage and upload all orthodontic records accurately
- Take ownership of the records room, ensuring it is organized and up to date.
- Oversee supply inventory, restock as needed, and coordinate equipment maintenance.
- Educate patients and families on oral health care and best practices.
- Help manage clinic flow, ensuring the team stays on schedule and patient care is prioritized.
- Perform additional duties as needed to support the smooth operation of the clinic

About You
- Experience in a dental or medical clinical setting is considered an asset.
- Successful completion of a Level II Dental Assistant Certificate is required.
- HARP certification is mandatory.
- Proficiency with Microsoft Office; familiarity with orthodontic practice management software is an asset.
- Exceptional interpersonal and communication skills, both written and verbal, with the ability to build rapport with patients, families, team members, and clinicians.
- Strong attention to detail and effective time management abilities.
- Demonstrated skills in conflict resolution, problem solving, and sound decision-making

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