IT Director

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview:
As the IT Director - HR, Legal & Strategy, you will lead and optimize our HR, Legal, and Strategy solutions, aligning IT initiatives with broader business objectives. This role is pivotal in driving operational excellence and ensuring compliance. You will leverage your expertise in Workday Human Capital Management (HCM) and Contract Lifecycle Management (CLM) tools like DocuSign to enhance systems that support the entire employee lifecycle and legal processes.

Key Responsibilities:
Workday HCM Leadership:
- Direct the management and continuous improvement of the Workday HCM system.- Support the entire employee lifecycle, from recruitment to retirement, ensuring seamless integration and user experience.

CLM & Legal Technology Oversight:
- Oversee the deployment and management of CLM tools, including DocuSign.- Optimize contract management processes, enhancing document workflows for efficiency and compliance.

Global Team Leadership:
- Lead international IT teams to deliver high-quality service desk and technical support.- Ensure consistent and reliable operations across all regions.

Vendor & Stakeholder Management:
- Manage relationships with key vendors like Workday and DocuSign.- Act as the primary liaison for internal stakeholders, ensuring their needs are met.

End User Experience Management:
- Uphold a commitment to exceptional end-user experiences.- Ensure that all solutions meet quality benchmarks and are delivered on time and within budget.

Skills & Background:
- Extensive experience in a global organization with responsibility for HR, Legal, and Strategy solutions.- Demonstrated leadership in technology roles, with a proven ability to build and manage high-performance teams.- Experience in fast-paced environments, particularly within SaaS businesses or similarly complex tech landscapes.- Ability to influence senior stakeholders across the organization, lead change initiatives, and secure commitment.- Strong communication skills, with the ability to present complex ideas in a clear and compelling manner.- Deep understanding of architectural concepts, including design, technology strategy, quality management, human dynamics, and IT environments.

Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. A Master’s degree is preferred.- 7-10 years of IT experience, particularly within HR and Legal systems.- Minimum of 5 years of management experience.- Extensive experience with Workday HCM and CLM tools such as DocuSign.- Proven track record of successfully managing IT projects from inception to completion.- Strong leadership and team management capabilities.- Deep understanding of data security, privacy laws, and compliance requirements.- Strong analytical and problem-solving skills.- Excellent communication skills for conveying technical information to non-technical stakeholders.

Benefits Include:
- Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.- Retirement Savings Plan: Generous company contributions to help secure your financial future.- Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.- Flexible Work Arrangements: Options for remote work and flexible schedules.- Learning and Development: Opportunities for continuous learning and career growth.- Parental Leave: Paid leave for new parents to support family needs.- Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizat