Manager, Middleware

**Requisition ID**: 192261

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

**The team**:
Tangerine’s Infrastructure Operations team works as part of Scotiabank’s Global Operations group to manage the technology and computer infrastructure that drives Tangerine’s business systems.

**The role**:
You will be a part of a team of IT professionals in a flexible working environment, which includes the opportunity to work both remotely and in an office location.

In this role, there are special working conditions, as required at times by project or business needs, which may include a range of circumstances, such as after-hours and weekend work.

**Is this role right for you?**
- You are ready to participate in & support capacity planning and the development of long-term strategic goals for Middleware and UNIX systems in conjunction with end-users and the IT Leadership team.
- You are keen to coordinate with architecture, network infrastructure, software development, IT service delivery, and database administration functions to implement UNIX and Middleware systems that employ industry best practices to meet corporate objectives.
- You are willing to develop, recommend and implement a regular maintenance schedule for UNIX Operating Systems and all related hardware.
- You are motivated to be accountable for Disaster Recovery Planning (DRP)/Business Continuity Planning (BCP) initiatives & test coordination for all managed systems.
- You excel at accountable for the management of problem & incident management and resolution of all managed systems.
- You take pride in ensuring all systems under administration are compliant with policies, standards, licensing agreements, configuration guidelines, and best-practices for maintaining regulatory compliance.
- You are eager to provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems and reporting/escalation of issues related to the systems.
- You thrive at monitoring, testing & tuning system performance; preserve and provide system log files, as needed.
- You are adept at creating & managing production service level agreements and objectives.
- Aligning with Tangerine’s values, you won’t shy away from leading, coaching and developing teams & for conducting regular performance assessments.

**Do you have the skills that will enable you to succeed in this role?**
- You possess excellent communication (verbal/written/presentation) skills to convey/present technical information & ideas in user friendly language to both technical and non-technical audiences. Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
- You have at least 7+ years of hands-on technical working experience in various areas of enterprise server support, maintenance, and administration.
- You have at least 3+ years of technical leadership experience with demonstrated success in implementing continuous improvement & strategic initiatives. You also have at least 3+ years of people management responsibilities.
- You also have at least 10+ years of hands-on technical working experience with AIX systems administration.
- You have demonstrated technical working experience in** **administering & managing Middleware (e.g., IBM Websphere and/or IBM MQ) systems.
- You can demonstrate solid troubleshooting & step-oriented problem-solving abilities, both proactive and reactive.
- You are a logical thinker with an ability to prioritize & act on critical processing problems.
- You have a strategic planning mindset to proactively prepare for future technology trends.
- Completion of a post-secondary education in Computer Science, Engineering or in a related technology-based stream.

**What's in it for you?**
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from divers