Tenant Relations

**Job Title: Tenant Relations & Facilities Manager**
**Location: Based out of Surrey or New Westminster**

**Hours: 40 hours/week, based on operational needs**

The Elizabeth Fry Society of Greater Vancouver (EFry) is a charitable organization that supports women, girls, and children at risk, involved in or affected by the justice system. Our programs work to break the cycle of poverty, addiction, mental illness, homelessness, and crime.

**We are recruiting for a Full Time, Tenant Relations & Facilities Manager. **Reporting to the Director of Finance, the Manager serves as the representative in matters of resident relations and building management at the site. As needed, this position functions as the front-line contact for residents to ensure successful tenancies, the safety and well-being of tenants, and the effective operation, building maintenance operation and record keeping of EFry’s 2 residential apartment buildings and 12 bed-based residential program sites/buildings. The Manager ensures locations are maintained for the safety and dignity of clients and staff. As needed, capital replacement, repairs and renovations are completed, and records maintained. Duties include scheduling all regular, ongoing building maintenance, and ensuring identified deficits are addressed in a timely manner. The Manager works closely with EFry maintenance staff and program location supervisor to ensure facilities and operations are in accordance with EFry policy and the Building Code. This is a new position and will be closely involved in the development of procedures and implementation of processes to provide accountability, transparency, and efficient operations. The Manager will work closely with department directors to ensure coordinated, uninterrupted client service and the health and wellbeing of all parties.

**KEY RESPONSIBILITIES**:
Direct the delivery and management of affordable housing, including:

- Maintains strong positive tenant relations by promptly responding to all tenant requests and inquiries, including emergencies outside of regular working hours.
- Conduct as needed, income reviews for rent-geared-to-income apartment units in keeping with BC Housing High Income Limits. Provide tenants notification of assessed annual unit rental rate.
- Represent EFry with the Residential Tenancy Branch as needed and conduct rental housing operations in keeping with the Residential Tenancy Act regarding tenant management, legal notices, Notice to Vacate, Orders of Possession, and other related activities.
- Monitor and adhere to annual maintenance and capital budgets for buildings. Prepare annual budget recommendations.
- Develops, implements, and updates policies and procedures for the safety of tenants; ensures compliance with BC Housing guidelines and agreements, EFry policies and practices, relevant legislation, and municipal, provincial and other government regulatory building requirements.
- Develop and monitor a regular maintenance schedule to provide for ongoing operations (ie. fire system inspections, elevator inspections, planned capital improvements, replacement, and renovations. Schedule work assignments and repairs as needed.
- Review monthly site health and safety inspection reports and ensure identified deficits are addressed in a timely manner.
- Coordinate and prepare work orders per maintenance and program supervisor requests, verify completion and coordinate service payments. Generate orders for external contractors as needed.
- Coordinate emergency on-call schedules of maintenance staff and act as a backup as required.
- Participate in the development of policy and procedures related to the orderly management and operations of other EFry program sites.
- Participate in the development and management of applicable program budgets.
- Participate on internal and external special projects and/or committees.
- Performs other related duties as required.

**QUALIFICATIONS**:

- Completion of a property management certificate recognized by the BC Financial Services Authority, or a bachelor’s degree or equivalent in a related discipline such as Business Administration.
- Knowledge of repairs, construction, the building code, and municipal bylaws.
- Minimum of 3 years previous experience in property management including tenant relations under the Residential Tenancy Act.
- Knowledge of property replacement schedules and building maintenance lifecycles.
- Willingness and ability to undertake all functions related to tenanting and maintaining EFry’s residential housing projects.
- Excellent communication and interpersonal skills both written and verbal.
- Ability to work effectively with EFry maintenance staff, financial services team, and other employees and influence the actions of others.
- Systems thinker and ability to maintain detailed records.
- Ability to lift up to 30 lbs.

**MANDATORY JOB REQUIREMENTS**:

- Standard First Aid with CPR-C.
- Evidence of COVID-19 vaccinated status.
- Doctor’s