Clerk - Water and Sewer Billing

**Position Summary**:

- The incumbent regularly processes customer payments and responds to general enquiries from the public
- Responsible for managing the day-to-day activities of water and sewer accounts for the Town of Fort Frances
- The incumbent is responsible for receiving, processing and customer care for cemeteries transactions
- The incumbent provides office coverage and assists with a variety of Treasury functions to support the department and to provide coverage for clerical staff

**Direction Received**:

- The incumbent discharges the duties and responsibilities of this position under the direction and supervision of the Treasurer
- The incumbent takes direction from the Clerk, adhering to all policies regarding business and lottery licenses, and cemeteries
- Directed by provincial statute and internal financial and administrative policy
- From time to time, the incumbent may be required to adapt procedures to handle unusual or unique circumstances

**Direction of Others**:

- The incumbent has no direct supervisory responsibilities
- Communicates work orders to Parks and Cemeteries staff

**Revenue, Asset and Expenditure Scope**:

- Not specifically identified for this position.

**Reception Responsibilities**:

- Assists head cashier daily as required (during break times, peak times, etc.)
- Processes monies received over-the-counter, including balancing and reports
- Acts as Provincial Offences Act cashier as required
- Directs customer enquiries to the appropriate personnel
- Maintains filing system
- Processes business licenses and lottery licenses
- Corresponds with business and lottery license applicants to ensure that required documentation is submitted and in accordance with legislation
- Completes bag tag invoicing and reconciliation
- Primarily responsible for daily mail procedures, including delivery of mail to Post Office
- Provides first point of contact for cemeteries o Handles sales, services, and record keeping for cemeteries o Coordinates burial procedures o Assist clients with information request for family information related to cemeteries
- Provides assistance to other functional areas
- Ensures compliance with relevant regulations, policies, and procedures
- Provides administrative relief in the absence of regular clerical employees
- Ordering of supplies, postage, etc.
- Water & Sewer sign-in and out procedures-Sets up new customers and maintains all information for existing accounts
- Responds to water & sewer customer inquiries and complaints
- Prepares letters and regularly sends out Arrears Notices
- Maintains arrears listing and acts as collector on behalf of the Town of Fort Frances
- Performs other duties as assigned

**Duties Specific to Water & Sewer**
- Responsible for inputting water meter readings and the balancing, billing, printing and mailing of approximately 3,800 water and sewer customers for the Town of Fort Frances on a bi-monthly basis
- Prepares and completes adjustments, posting penalties and running arrears listings on a monthly basis
- Calculates and prepares final bill cycle & special run cycle for temporary shut-offs/turn
- ons
- Maintains water meter accounts and updates monthly water meter usage spread sheet
- Works closely with Public Works employees
- Responsible for water and sewer module including year end procedures
- Responsible for the billing of turn on/off to water and sewer accounts
- Coordinates with Public Works staff for water service connects and disconnections
- Submits Preauthorized Water & Sewer Payments electronically
- Coordinates with Public Works staff for water service connects and disconnections
- Carries out all work assignments in compliance with relevant regulations, policies and procedures
- Performs any other related duties as assigned

**General Other Duties**:

- The incumbent may support (but is not limited to) any of the following bargaining unit positions within the department: o Head Cashier, Accounts Payable Clerk, Payroll Clerk, Tax Administrator
- The incumbent provides support to the Administration & Finance Division o Includes performing any other duties for the Division as required

**Education and Qualifications**:

- Required_
- Ontario Secondary School Diploma or equivalent, plus completion of 2 year post
- secondary diploma in business administration, accounting, or a similar program of study
- Demonstrated transferable skills and 1 year of related experience.
- Preference will be given to individuals with superior interpersonal and communication skills.
- Ability to organize and complete work assignments with a minimum of supervision
- Preferred_
- First Aid/CPR
- Joint Health and Safety Committee Training an asset

**Knowledge, Ability & Skill**:

- Communicates effectively, both orally and in writing
- Demonstrates proficiency in a computerized office environment
- Demonstrated track record of providing excellent service to the public
- Demonstrates a willingness to learn and the ability to adapt