Patio Server

***:
Your overall responsibility is to serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner while exceeding customer expectations.

**Please note**: This is a **seasonal position **during the time when The Patio by AquaTerra is open. You will be onboarded and trained before the opening date of The Patio which is tentatively May 18th and work until the season is over, dated September 6th. Your employment contract will reflect this and you will be expected to carry our your duties and responsibilities during this time.

**DUTIES & RESPONSIBILTIES**:

- Greet guests at table and inform of any specials
- Take orders for and serve all food and beverage requests, using suggestive selling techniques.
- Clear tables during service. Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Supervisor.
- Maintain proper condition and cleanliness of dining areas and servicing equipment.
- Adhere to health & safety guidelines at all times
- Adhere to all liquor laws and legislation
- All other duties as assigned
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_

**QUALIFICATIONS & JOB SPECIFICATIONS**:

- Minimum 1-year previous serving experience, preferably in an outdoor patio setting
- Must be Smart Serve certified
- Strong communication skills
- Excellent organizational and time management skills
- Superior employee relations and interpersonal skills
- Ability to handle high pressure situations with tact and diplomacy
- Must be flexible to workdays, evenings, weekends, and holidays
- Must posses the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handing change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee frequently is required to walk, stoop, bend, and kneel.
- The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker.
- Employee must be able to stand for long periods of time.

**WORK ENVIRONMENT**:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are performed in a fast-paced restaurant environment. Sometimes required to handle sharp objects such as knives. The work environment can be dimly lit and noisy. During busy periods, you are under pressure to serve customers quickly and efficiently. The work is relatively safe, but care must be taken to avoid slips, falls, and burns.

**Job Types**: Part-time, Seasonal
Contract length: 4 months
Part-time hours: 25 per week

**Salary**: $15.50 per hour

**Benefits**:

- Company events
- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kingston, ON K7L 5H7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: One location