Patio Host/support Staff

AquaTerra is looking to hire amazing, detailed driven, culinary focused talent to join our team for the re-opening of our patio Along with our amazing dishes, we strive to hire amazing talent in holding up our standards for our guests. AquaTerra is looking to hire an individual to take on the unique role of a Host/Support Staff during their **Patio season**.

***:
This interesting role will allow you to be the face of The Patio by AquaTerra during the summer season. You will engage with guests by greeting and seating them, ensuring a welcoming and pleasant experience for them, preparing to-go orders, as well as supervising and coordinating lunch and/or dinner operations for the success of the hotel and brand standards.

**Please note**: This is a **seasonal position** during the time when The Patio by AquaTerra is open. You will be onboarded and trained before the opening date of The Patio which is tentatively May 18th and work until the season is over, dated September 6th. Your employment contract will reflect this and you will be expected to carry our your duties and responsibilities during this time.

**DUTIES & RESPONSIBILITIES**:

- Creating a positive, professional, and approachable impression at all times
- Controlling the flow of the dining room and lounge
- Operation of the computerized point of sale system
- Assign tables and seat guests with menus
- Prepare and complete guests orders from our Grab ‘n Go bar, take-out meals, etc.
- Demonstrate hotel and brand standards at all times
- Preparing tables for new guests
- Maintaining the cleanliness of the host stand and area
- Provide current information for guests on promotions, events, and the local community
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS & JOB SPECIFICATIONS**
- Minimum Grade 10 education
- Previous server/host experience, specifically in an outside patio environment preferred
- Smart Serve certification required
- Must be flexible to workdays, evenings, weekends, holidays
- Excellent interpersonal and employee relations skills
- Strong decision making and problem-solving skills
- Ability to work under pressure while maintaining tact and diplomacy
- Must possess the ability to communicate effectively within a diverse team environment.
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
- Possess a high degree of enthusiasm, initiative, and professionalism

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time. The employee frequently is required to use hands to type and use computers and must occasionally lift and/or move up to 10 pounds.

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Employee may experience periods of pressure during busy periods.

**Job Types**: Part-time, Seasonal
Contract length: 4 months
Part-time hours: 25 per week

**Salary**: $15.50 per hour

**Benefits**:

- Company events
- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kingston, ON K7L 5H7: reliably commute or plan to relocate before starting