Event Services Attendant

**Please see Special Instructions for more details.**:
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.

**Posting Details**:
Position Information

**Position Title**
- Event Services Attendant**Position Summary**
- Ancillary and Sport Services is currently recruiting for an Event Service Attendant. We look forward to having you on our team
- Reporting to the Hospitality Services Coordinator, the Event Services Attendant is an enthusiastic, customer service driven position assisting on delivering, servicing and implementing Ancillary and Sport Services (ANSS) events across campus. The Event Services Attendant is responsible for maintaining client satisfaction during events, is diplomatic when dealing with clients and troubleshoots calmly and effectively. This position also assists ANSS with a variety of initiatives and projects as required in support of client service excellence.**Position Responsibilities**

**Event Execution & Customer Service**
- Performs all operations pertaining to user group bookings and events.
- Performs set-up and take-down of all equipment as required for each user group / event.
- Troubleshoots all technology for each user group / event and that clients are able to operate the technology properly.
- Meets and greets clients and ensures all aspects of their event runs smoothly.
- Liaises with internal and external contractors (including but not limited to: food services, janitorial services, security, etc) to troubleshoot during events.
- Provides an excellent customer service experience to all internal and external user group /client.
- Prepares delegate conference packages, nametags, and staffs registration tables during conferences.
- Assists with décor creation and set up as needed.
- Reports to the Events Services Lead Attendant and/or Coordinator any issues and other feedback from the event.
- Supports ticketing services either in the box office or scanning of tickets as required.
- Makes key customer service decisions that will exceed the expectations of user groups / clients.
- Ensures the strict adherence to all institutional procedures and expectations during events.
- Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
- The Attendant is trained to communicate Health and Safety procedures to all user groups / clients through their awareness, proactivity, and response to a wide variety of situations across campus.
- Moves equipment, furniture and other resources during an event as required to ensure client satisfaction in conjunction with event agreement.

**Required Qualifications**
- High school diploma or equivalent to about 12 years of schooling
- The ability to multi-task
- Customer service background/above average oral communication skills
- Computer skills
- Safety awareness
- Event / conference set up experience
- Required Certificates:

- ProServe
- First Aid
- Class 5 License
- Food Safe
- Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.

**Preferred Qualifications**
- Completion of a 1-year college certificate, one year University or equivalent

**Salary or Hourly?**
- Hourly**Salary**
- $17.49 per hour**Benefits and Compensation Information**
- An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.**About Red Deer Polytechnic**

**Red Deer Polytechnic** has been a pivotal part of central Alberta for nearly six decades. Since our story began as Red Deer College in 1964, we have proudly served our learners and communities with diverse programs, as well as impressive learning spaces and facilities.In the spring of 2021, our institution was officially granted status as a polytechnic, and our
- **new name** and
- **brand **were announced soon after. As Red Deer Polytechnic, we will continue to offer the same breadth of credentials and mix ofWe welcome you to further your career with Red Deer Polytechnic. We also welcome you to join us as a vibrant gathering place creating connections in our community. With
- **two campuses** and impressive
- **facilities**, Red Deer Polytechnic is an ideal place to learn,
- **work**,
- **conduct research** and enjoy
- **events**.Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.Posting Detail Information

**Compet