Customer Service Technician
2 weeks ago
**Being a Customer Service Technician with us means putting your exceptional team spirit to work.**
As a Customer Service Technician, you will be responsible for managing your territory as the main client contact, collaborating with internal teams to deliver efficient service, and contributing to the continuous improvement of processes.
**On a daily basis, you will**:
- Managing your territory as an internal representative, which means:
- Acting as the main point of contact for our clients by receiving and redirecting incoming calls
- Entering orders and quotes into our ERP software
- Providing high-quality customer service by answering basic product questions and information requests
- Working closely with the sales team to ensure efficient service
- Cooperating with all departments across the company to meet client needs
- Offering essential administrative support to keep the department running smoothly
- Actively participating in initiatives aimed at improving internal efficiency and processes
- A diploma related to administration, secretarial work, human sciences, or a related field
- Bilingualism (French and English), both spoken and written, to interact with various stakeholders
- Strong communication and teamwork skills
- The ability to demonstrate courtesy, attention to detail, organization, and priority management
**What sets this position apart**:
- Profit-sharing program
- Remote work and flexible hours
- Group insurance plan with employer contributions
- Employee and family assistance program
- Retirement plan with employer contributions up to 5%
- “Passion Account” of $150 per year
IS
Message from the Recruiters
We can’t wait to meet you
Because we’re passionate about people, we’re eager to learn about your aspirations and see how your potential can flourish with us.
About us
Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.
Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement.
The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.
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