Exchange and Returns Co-worker
2 weeks ago
**Job ID**: 297268
- **Date posted**: 10/07/2025
**Why we will love you**- You enjoy helping people and solving problems with empathy and care.
- You bring at least 6 months of customer service experience—retail, returns, or cashier experience is a bonus.
- You’re detail-oriented, organized, and stay calm in busy environments.
- You’re a great communicator who values teamwork and inclusion.
- You’re comfortable using technology and learning new systems.
- You’re able to lift up to 50 lbs and enjoy staying active on the job.
**A day in your life with us**- Welcome customers and support them through returns and exchanges with fairness and understanding.
- Process transactions accurately and follow all policies and procedures.
- Help maintain accurate inventory by following returns routines.
- Stay informed about products, promotions, and updates to better assist customers.
- Collaborate with your team to create a positive and respectful work environment.
**Together as a team**At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people **Why you will love us**Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker The starting rate/ salary for this position is 20.15 CAD
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