Customer Onboarding Specialist

**Customer Onboarding Specialist**

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Onboarding Specialist to join their growing team.

**Highlights**
- Hybrid work environment
- Competitive compensation and benefits, ranging from $53,000 to $63,000 based on experience, plus RRSP matching
- Flexible time-off policy fostering work-life harmony
- Comprehensive medical and dental benefits, including mental health and wellness
- A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

**WE NEED**

We’re looking to hire a Customer Onboarding Specialist to join our growing team.

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers, and are responsible for setting them up for success on our platform from day one. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have signed on, you’ll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

**YOU LOVE**
- Being the first point of contact for new customers and creating an exceptional onboarding experience for them
- Solving complex problems and have a keen attention to detail
- Interfacing with external vendors and managing the workflow and communication between all parties, both internal and external
- Keeping quality documentation and process flows up-to-date
- Effectively and consistently communication project status updates and deadlines to the customer and internal teams
- Providing support to existing customers
- Analyzing Data

**YOU HAVE**
- 1 -3 years experience in a role where you directly interacted with customers, ideally executing implementation
- A demonstrated track record with project or timeline-based delivery management
- An acute attention to detail that keeps everyone aligned and everything on schedule
- Incredible communication skills with the ability to explain complex topics through both verbal and written means (French considered a strong asset)
- An energetic and up-beat personality with a keen desire to see everyone succeed
- The ability to work independently and as part of a team, while managing multiple tasks and projects effectively
- Strong technical skills with a data-centric mindset
- The ability to speak and write in both English and French (this would be an asset, but not required)

**WE OFFER**
- A dynamic team of professionals dedicated to building a solid foundation for our growing business
- A flexible work environment that allows for hybrid work
- A competitive compensation package, including a base salary that’s aligned with your experience
- A comprehensive benefits package and flexible spending account to support you and your family’s health and wellness
- Company RRSP matching
- A flexible time off policy, including sick and personal days to care for your health and well-being
- Tuition reimbursement opportunities to support your professional development
- Opportunities to give back by participating in various philanthropic programs and activities
- Engaging company events and activities that promote team spirit and foster positive relationships within the organization
- A full - time permanent position, as we are seeking a long
- term employment commitment
- Real growth opportunities, amidst our ongoing expansion and continuous development

**ABOUT US**

Unleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.

Our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.

Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.

Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While we've grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success.

**Job Types**: Full-time, Permanent

Pay: $53,000.00-$64,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience working in a SaaS company? (this is preferred, not required)

Work Location