Customer Onboarding Specialist

Do you enjoy being the first point of contact of helping our customers?

Would you like to be part of a collaborative and supportive team?

Join us in shaping a more just world.

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

The Customer Onboarding Specialist is a key position working with new customers to ensure a smooth transition to LexisNexis solutions. Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives to protect/ increase LexisNexis revenues and create a wonderful customer experience. Onboarding Specialists will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.

**Responsibilities**:
- Exhibiting a passion to deliver superior client services; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis.- Managing and coordinating new customer onboarding activities as the primary contact for all issues and opportunities related to the customer during the onboarding process.- Diagnosing and resolving problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider.- Initiating the escalation process for unresolved customer problems- Creating onboarding documents and self-service training materials for customers- Acting as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives.- Promoting excellence through high individual productivity, accuracy, and thoroughness
- look for ways to improve and promote quality.- Working effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team.

**Requirements**:
- Fluent in English- Ideally bi-lingual in French- Bachelor’s degree or equivalent work experience.- A great attitude and professional disposition with demonstrated oral and written communication skills.- Strong detail orientation and ability to follow defined processes- Self-motivated with solid time-management skills to completed required tasks.-
- Experience with CRM systems a plus.- Previous experience in a telephonic or customer facing position is preferred.- Keen problem solving and a commitment to providing resolution to customer issues on the first pass.- Experience working in a highly complex matrixed corporate environment is preferred.
- Work in a way that works for you
- We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
- Working with Us
- LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
- Working for you
- We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Comprehensive, multi-carrier health plan benefits
- Disability insurance
- Dependent care and commuter spending accounts
- Life and accident insurance
- Retirement benefits (salary investment plan/employer stock purchase plan)
- Modern family benefits, including adoption and surrogacy
- About our Team
- LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

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