Customer Care Pdi Coordinator

**Overview of CentreCourt**

CentreCourt is a real estate company founded in 2010 and focused on the development of mixed-use, high-rise residential communities located near major amenities, rapid transit networks and employment areas across the Greater Toronto Area (GTA). A fully integrated organization that operates across all areas of development including land acquisition, zoning, design, sales, construction, and customer care, CentreCourt is one of the most active high-rise developers in the GTA with four high-rise residential projects completed in the last 24 months and has an additional 13 high-rise residential towers in various stages of development, collectively representing over 8,000 condominium units and $5.6 billion of development value.

**Position Summary**

As the **Customer Care PDI Coordinator**, you will devote your full professional time and attention to the meeting Company goals. You will be responsible for achieving excellent outcomes and purchaser satisfaction by ensuring quality control in suite construction and supporting the customer care team.

**Key Responsibilities Include**:

- Support the Customer Care team working at our site office(s), provide general office support and complete tasks as assigned
- Adhere to safety standards across all projects on active construction sites and in the post-occupancy phases of a building.
- Provide pre
- and post-occupancy Customer Care services, including but not limited to:

- **Pre-PDI -** Timely and thorough quality control inspections based on an agreed upon schedule, which can change from time to time.
- **Pre-Delivery Inspection (PDI) & Project Coordinator Support -** Responsible for entering, tracking, and booking PDI appointments with Purchasers and ensuring all suites are 100% PDI ready and deficiencies are completed within 1 week of PDI being completed. Aid in achieving industry leading records for lowest number of deficiencies per PDI, turning over deficiency-free suites upon occupancy, lowest percentage of units submitting 30-Day and 1-Year forms and achieving highest purchaser/resident satisfaction levels.
- **Suite** **Closings/Occupancy** - Carry out thorough closing walks of suites prior to possession by homeowners and compile the list in the Salesforce software system.
- **Post Occupancy Care** - Aid in screening Post Occupancy requests made by homeowners. Track, record and administer resolutions to requests into the Salesforce deficiency tracking system. Provide support to Project Coordinator and VP, Customer Care.
- Report to the AVP, Customer Care (or other interim executive as applicable), offering support to the team and completing tasks as assigned.
- Perform other duties as required.
- Proficient in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
- Previous experience with Salesforce is an asset
- Previous experience with Procore is an asset
- Flexibility to work outside of core hours when business needs dictate
- Self-starter attitude with an ability to work in a fast-paced environment
- Highest degree of integrity, honesty, and commitment to professionalism
- Excellent attention to detail and strong organizational skills
- An ability to prioritize and multi-task to meet time sensitive deadlines
- An undergraduate degree is highly desired but not necessary

CentreCourt Inc. is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act. During any stage of the recruitment and hiring process, accommodation for applicants with disabilities are available upon request.

In accordance with our policy, employment at CentreCourt is conditional upon the completion of a cleared background check.

We thank all applicants, but only those selected for further consideration will be contacted