Intranet Publishing Team Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you’ll be doing

The Intranet Team Lead plays a pivotal role within the Corporate Intranet team, which is tasked with updating and enhancing CIBC Today, our corporate intranet site, as well as disseminating news through Workplace, our social intranet platform.

As a Microsoft SharePoint expert, you utilize its full range of capabilities to create and improve a dynamic, user-friendly intranet that promotes collaboration and efficiency. With a strong emphasis on user experience, you consistently strive to implement innovative solutions and challenge conventional practices.
In this position, you serve as the primary point of contact for all publishing requests. You evaluate these requests for completeness, compliance, and priority, and you are responsible for assigning them to team members or handling them yourself. Additionally, you conduct quality checks on completed requests to ensure business partner satisfaction.

You oversee news publishing on both CIBC Today and Workplace by Meta. In this capacity, you provide guidance to business partners on standards, processes, best practices, and service levels. You also ensure that all intranet content adheres to brand, design, editorial, accessibility, and translation standards.

You report to the Director, Corporate Intranet, and will work with partners at all levels across the bank.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._
- How you’ll succeed
- Be a leader and team member - You’ll be a working leader for a team of 2-3 Intranet Specialists. You set the tone each day by assigning and managing change request to other team members and yourself. You provide guidance and mentorship to the team. You provide training and look for opportunities to grow the team.
- Strong business acumen - You are quick to understand difficult situations and can make sensible decisions given your thorough understanding of challenges.
- Attention to detail - You’re the last check before publication. You’ll need to be able to pay extra attention to detail to ensure no mistakes make it to production.
- Relationship building - You’ll stay close with your business partners. You meet regularly with them, share business updates, and proactively suggest enhancements to their sites. You create a positive work environment within the team by being an effective role model and championing CIBC’s mission, vision and values.
- Trusted Advisor - You have significant experience in web content management, intranet publishing and communication practices. You use this knowledge to support business partners with intranet related initiatives through news and content publishing and site design with a focus on the overall digital employee experience.
- Who you are
- You thrive in a fast past environment You work well with ambiguity and knowing that each day will bring a different set of challenges. You are able to prioritize competing priorities and deadlines.
- You have extensive web publishing experience and you are an expert in Microsoft SharePoint and it's capabilities.
- You are tech savvy. You have working knowledge of HTML, CSS, JavaScript, Adobe Acrobat, Adobe Photoshop, Adobe Analytics, Word, Excel, Outlook, PowerPoint, and MS Teams.
- You have a deep understanding of analytics. You perform data analysis on intranet usage to identify trends and insights with the focus on increasing engagement and adoption.
- You put your business partners first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You're able to work outside of normal business hours. You understand that this is an o