Manager, Student Success

**Purpose**:
Reporting to the Director of Student & Enrolment Services, the Manager of Advising & Student Experience is responsible for overseeing Schulich's academic orientations, advising, and driving strategies to improve the quality of student experience at the Schulich School of Business. This includes the development, implementation, and evaluation of an integrated advising strategy as well the supervision of the advising team. In addition, the Manager, Student Success will be responsible for supporting Schulich School of Business initiatives related to Diversity, Inclusion and Equity with the strong focus on Mental Wellness. The incumbent develops programming that reflects the diversity of student needs and experiences across Schulich's undergraduate programs (BBA and iBBA), 10 different degree offerings at the Masters level, across three intakes per year with students studying full-time and part-time, and three locations (Keele, Nadal, Hyderabad). The School has approximately 1,600 Undergraduate students, 1,150 Masters students and more than 50 PhD students in 6 fields.

**Education**:
Undergraduate degree in a related field, such as education, commerce, business Additional education or formal training in mental health and wellness, respect, equity and diversity is as asset.

**Experience**:
Five (5) years' experience in the administration of academic programs or student services. exposure to and knowledge of academic and governance structures within a university environment. Strong leadership and staff management skills. Experience managing in a unionized environment. Experience in academic advising, student services, registration, and have demonstrable management-level skills. Excellent technological skills including database management and statistical analysis.

**Skills**:
Demonstrated skill in providing outstanding student services and promoting student success. Personnel management. excellent analytical and planning ability, including setting priorities. Strong communications skills, including discretion, judgment and integrity. Excellent writing, editing and organizational skills. Demonstrated skill in report writing, including analysis, interpretation, evaluation. Proven ability to exercise initiative. financial management skills. Excellent interpersonal skills. Proficiency with various computer programs, including Microsoft Office (intermediate level in word processing, spreadsheets, PowerPoint and databases). Familiarity with the on-line Student Information System and Salesforce (an asset). Practical and theoretical experience in mental health, social justice, equity, diversity and inclusion is preferred.

**Additional Notes**:
Notes: There is a large amount of overtime and off hours work required at certain times of the year. There is a need to be able to adapt to unpredictable hours.
- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.