Field Service Intro Representative

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**Boeing Canada Operations Ltd**. is seeking **Field Service Intro Representative (FSE)**, reporting to the Field Service Entry into Service and Enhanced Support Manager, working out of the **Montreal, Quebec** office.

The **Field Service Intro Representative** will join Field Service Entry into Service and Enhanced Support team to provide on-site new aircraft model introduction representation & technical support to customers worldwide.

**This position is expected to be with 75% Travel.**

**Position Responsibilities**:

- Utilize multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 787, 737 MAX, or 777 dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
- Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
- Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
- Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
- Provide technical & operational product data to Boeing organizations.
- Extensive travel is required; multiple / continuous short-term assignments.
- Requires the ability to communicate effectively with all levels of managements and customers.
- FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
- FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Montreal, Quebec between assignments.

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications (Required Skills/Experience)**:

- 4+ years of experience in 787, 737MAX, 777 and/or other fleet Operations, Systems, Avionics, engineering and/or Flight Test
- Experience with 787, 737MAX, 777 and/or other fleet systems, aircraft ramp environment, airline operations and aircraft troubleshooting
- Must be willing to be on call 24x7 as required to support emergent airline customer requirements
- Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%
- If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of deployment
- Ability to travel frequently and obtain associated visas and required immunizations
- Must have advanced knowledge of the English language in both verbal and written communications
- Must be legally able to work in Canada
- Individual must not pose a risk for safeguarding of controlled goods
- Must be eligible to handle US export-controlled data

**Preferred Qualifications (Education/Experience)**:

- Bachelor or higher in Aerospace Engineering and/or Technology related majors, or Airframe & Powerplant (A&P) license, EASA B1/B2 or equivalent
- Experience in 767, 747, 737NG or other legacy models is desirable
- Be able to travel for repeated short-term assignments
- Be willing to accept back to back assignments both foreign and domestic
- Prefer prior experience in a Customer Support organization
- Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements
- Possess strong verbal and written communication skills

**Typical Education and Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

**Relocation**:
**Additional Information**:
When applicable, please also submit a CV or resume written in English.

**Description du poste**:

- (NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte.)_

**Boeing Canada Operations Ltd.** est à la recherche d'un **Représentant de l'introduction du service sur le terrain** **(FSE)**, sous la responsabilité du Directeur de l'entrée en service et du soutien amélioré du service sur le terrain, travaillant à partir du bureau de **Montréal**, **Québec**. Le **Représentant de l'introduction du service sur le terrain** rejoindra l'équipe d'entrée en service et d'assistance améliorée du service sur le terrain p