Bilingual Customer Service Representative

1 week ago

Ottawa, Canada Surgenor Ottawa Full time

**Looking for a change?**

**Somewhere where you can lay roots and start a rewarding career where you control your level of income?**

**Look no further**

In business for over 50 years, the **Surgenor Automotive Group **is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our amazing team. We pride ourselves in helping our staff grow both professionally and personally with our top-notch management team and on-going training.

The **Bilingual** **Customer Service Representative **will act as the primary point of contact and representative for existing and potential customers of the Surgenor Automotive Group. Our Business Development Centre has seen considerable growth over the past 12 months and needs to add a dedicated professional to help meet the demand.

**MAIN DUTIES AND RESPONSIBILITIES**
- Identify customer needs and provide relevant information on offered vehicles;
- Refer customers to Sales Representatives by booking a qualified appointment;
- Assist customers during their navigation on the website;
- Chat online with customers surfing on the company's website;
- Input the result of each communication into the CRM software and perform necessary follow-ups;
- Make sure a high level of customer satisfaction is always maintained;
- Build and maintain trust and a solid business relationship with customers;
- Survey customers' satisfaction regarding their experiences with the dealer(s);
- Take part in team meetings, workshops and individual development sessions;
- Perform any other assigned task.

**REQUIREMENTS**
- Can handle heavy phone contact,
- Quick learner with no fear of challenge, driven & determined,
- Professional work ethic and responsible, with a vested interest in dealership success,
- Excellent written and oral communication skills in both French & English are a must.
- Previous call center experience is an asset.

**Our Customer Service Reps enjoy these benefits**:

- Guaranteed income with a competitive bonus plan
- Challenging and rewarding career in the automotive industry
- Positive work environment with superior management support
- On-going comprehensive training
- Group benefits
- FUN and relaxed work environment

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

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