Bilingual Customer Service Representative

Get AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleBILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORTAre you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals?A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.A.S.P. is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport. CSR's are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service.CSR's are often the "first point of contact" with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.What you will do:Greet Customers, provide direction, exceptional Customer Service and assistance to all passengersProactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concernsCoordinate passenger flows at key areas as directed by the Shift SupervisorPractices Safety conscious behaviours and situational awarenessQuickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer serviceValidate/confirm passengers need and right of entry/exit to/from controlled and restricted areasAssist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosksControl the backflow of passengers into controlled/restricted areasAnticipate and create memorable passenger experiencesEstablish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)Who you are:Minimum High School diploma or Grade 12 educationFully bilingual in both French and EnglishMinimum of one (1) year verifiable experience in a customer service/security field or any equivalentEligible to work in CanadaPhysically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queuesSelf-motivated individual with a strong attention to detailExcellent written & verbal communication and active listening skillsAble to work in Rotation 24/7 shift schedule, including nights, weekends, and holidaysMust be willing to provide Criminal Record check upon requestPossession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employmentSuccessful completion of initial and recurrent company training is a pre-requisite for employmentBe able to work the following shifts:Monday - Friday - 4:30am - 8:30amWhy you should work with A.S.P:We care about our team and their personal and professional successWe offer competitive salariesYou can have flexible schedulesFree airport parking when on shiftA.S.P. Incorporated is committed to support a diverse workforce from various communities within which we operate. We encourage all qualified professionals, without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.The health and safety of our employees is our top priority. A.S.P is committed to taking every precaution reasonable in the circumstances for the protection of the health of safety of our employees from the hazard of covid-19 and requires full vaccination against covid-19 for our new and existing employees.Powered by JazzHR1D7gSVEQSFSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesInternet PublishingReferrals increase your chances of interviewing at ASP Incorporated by 2xSign in to set job alerts for “Bilingual Customer Service Representative” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleCustomer Service Representative II (Part-time)Customer Service Agent 3 - Ottawa Walkley- Part Time - Perm - Bilingual (French and English)Customer Service Agent 3 - Ottawa Walkley- Part Time - Perm - Bilingual (French and English)Customer Experience Associate - Future OpportunitiesBilingual Customer Service and Office AssistantCustomer Experience Associate - Future OpportunitiesWe’re unlocking community knowledge in a new way. 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