Digital Marketing Account Associate

The Account Associate, Digital Solutions is an entry-level role on the Account Services Team charged with delivering the value proposition of the agency on a day-to-day basis. The primary responsibility of this position is to support a portfolio of Customers, developing strong relationships by helping them identify and execute their digital marketing strategies. To achieve this, the role assists with the Project Management and Execution plans for Marketing Automation and Digital Marketing strategies. Strong people skills, communications, and a positive attitude are a must when cultivating long term Customers.

As an extension of our Customers’ marketing departments, we endeavor to make their daily interactions with us low maintenance, and very enjoyable. This role requires a high degree of organization and team coordination capabilities in order to translate the Customer’s objective into actionable monthly plans to be delivered directly and through other teammates. The Account Associate, Digital Solutions coordinates customer meetings and makes presentations, holding these sessions to a very high standard of quality in terms of presentation, timing, and documented next steps. This role contributes highly to the agency's culture, setting an example for the team in areas such as work ethic, attention to detail, and attitude.

**GENERAL**
- Participate in planning sessions with the broader Account team leaders to drive process improvements, solve problems, and improve our service delivery
- Maintain on-target delivery of Tasks, Time Budget, and Campaign goals
- Participate in (and sometimes run) scrum meetings, support project plans, coordinate the schedule for the delivery of services
- Actively engage more senior team members in order to achieve the customers objectives in a timely manner

**ACCOUNT SUPPORT**
- Maintaining strong relationships with assigned Customers lead on a monthly basis.
- Be the Customer Subject Matter Expert, knowing the business, their marketing goals, and how best to initiate new campaigns and projects for positive outcomes
- Be the Customer Advocate to overcome obstacles and achieve results.
- Provide input in, and coordinate the Marketing Plan for Customers against the Statement of Work (SOW):

- Marketing Automation Services (Campaigns and Use Cases)
- Digital Marketing Services (SEO, PPC, Paid Social, Paid Media)
- Data and Insights (Assessments, Opportunities, KPI reporting)
- Strategy Services (Workshops and Accelerators)
- Oversee and set a high level of quality control for Customer Assets: campaigns, raw data, folders, lists, configurations in the automation platform or other
- Coordinate and run Customer Meetings with a focus on highlighting our work, uncovering potential opportunities, and reviewing Key Performance Indicators.
- Identify gaps in the Customer’s marketing process, suggest changes, and escalate to senior agency resources if needed
- Deliver to the contracted services for Deliverables and/or Subscribed Time

**KNOWLEDGE AND SKILL SET**
- A curious mind to ask good questions that uncover business objectives and formulate marketing plans
- Must have strong communication skills both written and verbal
- Must have strong marketing instinct and creative energy
- Must be organized to prioritize multiple tasks and delegate effectively
- Must have strong writing and editing skills
- Detail-oriented with an eye for “pixel perfection” and passionate about their contributions
- Demonstrated ability to work well in a fast-paced, entrepreneurial, results-oriented team environment
- Strong ability to research best practices and new ways of doing things to remain fresh and efficient

**EDUCATION AND EXPERIENCE**
- Minimum 1-3 years in a digital agency or fast-paced marketing environment
- Experience in small teams or in a project coordination capacity
- Specialized post-secondary education in marketing, communications, or digital media is a benefit

Pay: $40,000.00-$46,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Oakville, ON