Current jobs related to Customer Success Manager - Victoria - Unit4
-
Customer Success Manager
2 days ago
Victoria, Canada Certn Full timeLocation Canada - Remote, United Kingdom - Remote, London - England, Calgary, Canada - Remote, Victoria, British Columbia - Remote, United Kingdom - Sevenoaks, Kent Employment Type Full time Location Type Remote Department Customer Success Compensation Canada – CA$52.9K – CA$66.1K • Offers Equity • Offers Bonus UK – £28.9K – £36.1K • Offers...
-
Customer Success Manager
2 days ago
Victoria, Canada Certn Full timeLocation Canada - Remote, United Kingdom - Remote, London - England, Calgary, Canada - Remote, Victoria, British Columbia - Remote, United Kingdom - Sevenoaks, Kent Employment Type Full time Location Type Remote Department Customer Success Compensation Canada – CA$52.9K – CA$66.1K • Offers Equity • Offers Bonus UK – £28.9K – £36.1K • Offers...
-
Customer Success
2 weeks ago
Victoria, Canada Canonical Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
-
Customer Success
2 weeks ago
Victoria, Canada Canonical Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
-
Graduate Customer Success Manager
2 weeks ago
Victoria, Canada Canonical Full timeThe role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
-
Customer Success Coordinator
2 weeks ago
Victoria, Canada Shift Energy Group Full time**Customer Success Coordinator** **Victoria, BC** **In-Office** **Permanent Full-time** **$50,000 - $60,000** **Shift Energy Group** is hiring a **Customer Success Coordinator** to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This is an excellent opportunity for someone early in...
-
Customer Success Manager Digital Experience
2 weeks ago
Victoria, Canada Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Customer Success Representative
7 days ago
Victoria, Canada VINN Automotive Technologies Full time**Who We Are**: VINN is on a mission to change the way cars are bought and sold by bringing modern design theories and a transparent business model to the automotive industry. We are an Automotive e-commerce platform that empowers people to research, find and purchase their perfect vehicle through an enjoyable and supportive experience. Go check out all of...
-
Technical Customer Success Specialist
2 weeks ago
Victoria, Canada Opensignal Full time**How you will make an impact...** We’re looking for a Technical Customer Success Specialist to join our Customer Success team. A multi-faceted role that is central in ensuring the setup & management of deliverables and provides 1st & 2nd line support to our internal & external customers. You will be responsible for the lifecycle of customer engagement...
-
Global Remote Customer Success Team Lead
2 weeks ago
Victoria, Canada Canonical Full timeA leading open source software provider is hiring a Customer Success - Team Manager to expand their CSM team globally. This role involves strategic planning, enhancing customer engagement, and managing a team of customer success managers. The ideal candidate will have a strong background in customer success and a passion for new technologies. They should...
Customer Success Manager
3 weeks ago
**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
**What you'll do**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer (VoC) or Partner, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Deliver added value services to leverage product value, product usage expansion and generator of use cases
- Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviours data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions
**Qualifications**:
**Your profile**
- Track record in a Customer Success or Customer-Centric position for a SaaS organization (ERP preferred but not essential)
- Passion for creating a strong customer satisfaction
- Take high degree of ownership over your work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Masters degree in a relevant field
- Excellent communication and relationship management skills and fluent in English (verbal and written)
**Additional Information**:
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
All your information will be kept confidential according to EEO guidelines.
**Videos To Watch**:
**Job Location**:
