Volunteer Services Manager

**WHO ARE WE?**

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, competent people to join our team.

**PURPOSE OF YOUR ROLE**

Shelter Movers is seeking a Volunteer Services Manager to lead a team of volunteers to develop and execute the Volunteer Services Strategy. Reporting directly to the local Chapter Director, this pivotal role involves supporting the execution of the strategic plan among volunteer functions, refining policies and procedures, and overseeing project management initiatives.

**PURPOSE OF YOUR ROLE**

Shelter Movers is seeking a Volunteer Services Manager to lead a team of volunteers to develop and execute the Volunteer Services Strategy. Reporting directly to the local Chapter Director, this pivotal role involves supporting the execution of the strategic plan among volunteer functions, refining policies and procedures, and overseeing project management initiatives.

**YOUR FOCUS**

**_Leadership (~25%)_**
- Select, train and manage a team of volunteers.
- Supervise a team of volunteer coordinators and/ or staff supporting the volunteer program
- Support the Chapter Director and National Volunteer Services Director in executing Shelter Movers’ strategic plan, as it relates to Volunteer Services across Ottawa and surrounding area.
- Ground recommendations and decisions in evidence, using key performance indicators to understand volunteer behaviour.
- Manage ongoing and temporary projects (e.g., student placement programs) as needed.

**_Volunteer Recruitment and Onboarding (~25%)_**
- Develop and implement results driven recruitment strategies to fill volunteer positions
- Attend recruitment events in person.
- Build and foster community partnerships
- Facilitate volunteer on-boarding processes and orientations
- Match applicants with volunteer roles based on skills, interest, availability and organizational fit

**_Volunteer Engagement and Appreciation (~25%)_**
- Coordinate appreciation activities, such as engagement events, for volunteers
- Foster a positive and inclusive volunteer environment by upholding Shelter Movers policies and procedures
- Collect feedback to improve volunteers experience
- Actively contribute to National Volunteer Services team meetings with ideas and feedback on national initiatives and procedural changes.

**_Quality Assurance (~25%)_**
- Maintain accurate volunteer records
- Provide reports and analysis where necessary to demonstrate the effectiveness of current policies and procedures.
- Assist other chapter-level functions when necessary, including attending moves.

**SKILLS YOU WILL NEED**
- Experience **leading and managing teams**, with the ability to coordinate multiple tasks and ensure smooth operations.
- Ability to work with diverse groups and **create an inclusive** environment
- Strong skills in **training and developing team** members, with the ability to provide guidance and supervision, particularly in high-stakes or complex situations.
- Excellent **verbal and written communication skills**, with the ability to resolve issues, provide support, and communicate clearly across various channels.
- Strong **organizational and time-management skills** to ensure timely completion of tasks, accurate documentation, and efficient coordination of schedules.
- Ability to think on your feet, solve problems, and make informed decisions in **fast-paced or changing environments**.
- Experience in overseeing and **improving operational processes**, ensuring accuracy, and facilitating team collaboration.
- Comfortable using **digital tools** and platforms to track, manage, and coordinate tasks, schedules, and communications.
- **Ability to travel** to various locations in and around the local city.
- Preference to be able to drive, or to have access to alternative transportation methods.

**EXTRA USEFUL SKILLS THAT YOU MAY HAVE**
- Knowledge of the Gender Based Violence sector, specifically women’s shelters, is an asset.
- Advanced understanding and interest in gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset.

**ROLE DETAILS**
- **JOB TYPE**: Full-Time, Permanent, Hybrid
- **COMPENSATION**: $55,000 - $60,000 Annually
- **LOC