Loss Prevention Customer Service Agent

5 days ago

Quebec City, Canada TJX Canada Full time

**Jacqueline discovered FAMILY working at TJX**

The outpouring of care and support makes TJX different than anywhere Jacqueline has worked before. We think you'll find an environment that embraces you, too.

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive, and diverse culture
- Comprehensive and specialized training focused on safety and on-the-job resources to enhance your development
- Competitive salary
- Extensive health benefits (Health, Dental and vision), effective immediately, including an additional healthcare spending account.
- Possibility of Overtime
- Flexible schedules to meet the needs of the business.
- Provincial security licensing training and annual fee reimbursement
- Career Growth Opportunities
- Company provided equipment including cell phone, laptop and various other tools.
- Associate discount for yourself and eligible family members at all TJX Canada locations and double discount events throughout the year
- Associate and Family Assistant Program to support healthy living
- A variety of internal health and well-being resources

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key accountabilities of the role:

- Actively support the store in TJX provided uniform.
- Detect and prevent people to commit theft and fraud against TJX stores and facilitate their civil and criminal prosecution, if needed (Incident reports, report to police, attend court and testify, as required)
- Respond to pedestal alarms and provide customer service.
- Acknowledge and greet customers.
- Access to CCTV equipment to view store activity.
- Assist and support Store Investigators during suspect apprehensions.
- Utilize CCTV equipment and/or floor walking to surveille store activity.
- Work along with our Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external loss from repeat offenders and/or organized groups.
- Report alert signals and support our Regional Internal Investigators on internal dishonesty investigations.
- Report issues and support our Supply-chain Investigators regarding possible losses related to the supply chain.
- Work alongside our Loss Prevention Remote Investigators to identify, report and file external incidents with law enforcement.
- Support District Loss Prevention Managers by reporting possible shrink opportunities within their stores.
- Work with and report directly to a Store Investigation’s Supervisor, from within the Loss Prevention department.
- Possibility to support multiple stores and/or markets.

**Work Schedule**

We aim to create a great work-life balance with our scheduling. Here is what working with us looks like:

- 37.5 hours work week, guaranteed throughout the year.
- Parking fees reimbursed and mileage paid, where applicable)
- Opportunity to work in a team environment.
- Scheduling in advance to help maintain a good work-life balance

**What you’ll need**

To begin your career with us, we require the following:

- Minimum High School diploma or equivalency
- Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies is welcomed.
- A provincial security license is required to be employed in this position where applicable
- Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record;
- Background check and references required

**Posting details

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