Case Support Worker

**Title**: Case Support Worker -Follow Up (Back to Home Project)

**Hours**: Full-time

**Location**: 962 Bloor St West

**Supervisor**: Executive Director, or their designates

**Sistering** is a multi-service agency for at-risk, socially isolated women and trans people in Toronto who are homeless or precariously housed. Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model.

Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, on-site Medical Clinic, On the Path to Employment and Spun Studio social enterprise. During COVID our 24/7 Drop In runs as one of the City Respite Centres, providing essential services.

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The Follow-up Community Support Worker (CSW) will support the Mental Health Case Support Worker in safely transitioning participants with housing and mental health and/or addictions needs from the hospital into the community. They will provide intensive case management to newly housed adults through activities including housing stabilization, and eviction prevention services. The CSW will work to support clients with complex needs to maintain housing and connect with other support services, as determined by each individual client.

**RESPONSIBILITIES**:

- Collaborate with Health Service Providers (HSP) to provide integrated community care services
- Support clients to identify and achieve goals in relation to housing, income supports, substance use, physical and mental health, food security and other service needs as defined by each client
- Provide housing stabilization, eviction prevention, and re-housing support services
- Assist clients towards integrating into the community, and empowering their use of resources and services to maximize their ability to remain housed
- Provide harm reduction counselling to identify strategies that reduce negative impacts of substance use on tenancies
- Accompany clients to appointments in the community
- Conduct community mapping to connect clients with relevant local services
- Work with clients to complete crisis and discharge plans
- Build and maintain responsive relationships with landlords to troubleshoot and support the resolution of tenancy issues, mediating when required
- Maintain accurate case management records and complete statistical and qualitative reporting as required by funder and supervisor
- Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts.
- Perform the responsibilities of the position consistent with the policies of Sistering
- Identify, intervene and effectively deal with emergency, crisis and conflict situations
- Develop and maintain good team relationship within team, across teams and across the two agencies
- Provide advocacy services on behalf of Sistering participants
- Collaborate with service users to identify directions and methods for social change
- Develop and engage in advocacy in order to address systemic issues of homelessness

**Other duties as assigned**

**QUALIFICATIONS**:

- Collaborate with Health Service Providers (HSP) to provide integrated community care services
- Support clients to identify and achieve goals in relation to housing, income supports, substance use, physical and mental health, food security and other service needs as defined by each client
- Provide housing stabilization, eviction prevention, and re-housing support services
- Assist clients towards integrating into the community, and empowering their use of resources and services to maximize their ability to remain housed
- Provide harm reduction counselling to identify strategies that reduce negative impacts of substance use on tenancies
- Accompany clients to appointments in the community
- Conduct community mapping to connect clients with relevant local services
- Work with clients to complete crisis and discharge plans
- Build and maintain responsive relationships with landlords to troubleshoot and support the resolution of tenancy issues, mediating when required
- Maintain accurate case management records and complete statistical and qualitative reporting as required by funder and supervisor
- Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts.
- Perform the responsibilities of the position consistent with the policies of Sistering
- Identify, intervene and effectively deal with emergency, crisis and conflict situations
- Develop and maintain good team relationship within team, across teams and across the two agencies
- Provide advocacy services on behalf of Sistering participants
- Collaborate with service users to identify directions and methods for social change
- Develop and engage in advocacy in order to address systemic issues of homelessness

**WORKING CONDITIONS**:
This position works in the office and community. Sistering is a 24/7 operation, fast paced, in