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Hourly Restaurant/amusement Service Supervisor
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**Job Description**:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called**_ Playdium_**.
The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling - Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions.
Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of **Restaurant/Amusement** **Service Supervisor - Playdium Orion Gate**, reporting to the Service Manager. **This position will be based at Playdium Orion Gate, 20 Biscayne Crescent, Brampton, ON L6W 4S1.**
The Service Supervisor, is responsible for supporting the Player team in all guest service areas to ensure Playdium standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests. Guest service areas include: bar, service floor, host / call centre, amusement floor, trophy case, feature attractions, Events, Groups / Live entertainment. The service supervisor will focus on resolving customer complaints, issues, and the professional development of the staff within the department. The Service Supervisor should maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.
**Responsibilities will include, but are not limited to, the following**:
- Responsible for executing Groups & Events within venue, providing seamless guest service.
- Understand and effectively follow all Playdium values, policies and procedures.
- Protect and enhance the Playdium brand.
- Practice and role model Company culture.
- Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Playdium.
- Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
- Ensure that all Front of House staff are dressed appropriately at all times.
- Ensure that all Front of House areas are clean and tidy at all times.
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Greet and handle all guest interactions with a high level of professionalism and hospitality.
- Be readily available at all times to resolve all guest concerns using the Playdium L.A.S.T. model.
- Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
- Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
- Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
- Must be able to delegate tasks appropriately to team members.
- Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
- Conduct practical training of new employees, and provide coaching and feedback.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Maintain payroll and attendance records in accordance with legislative and the Playdium requirements.
- Maintain effective communications within and outside of the Playdium to ensure flawless execution.
- Ensure that the facility consistently meets the Playdium standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure that any and all variances are handled immediately.
- Anticipate and react to any changes in business levels while maintaining excellent guest service.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.
**Qualifications**:
- 1-3 years of supervisory experience in the food service, retail and / or amusement ind
