Customer Service Representative

6 days ago

West Kelowna, Canada EMCO Corporation Full time

Company Description

With over 116 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
**Additional duties will include**:

- Research product for customers and provide recommendations on our assortment of product
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**:

- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment

**Preferred Skills**:

- Previous experience with or knowledge of products sold at the Profit Centre
- Experience using Eclipse, Word, Excel, and Outlook

Additional Information
**Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

**In addition, we will offer you**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time

  • Customer Service Representative

    1 day ago

    West Kelowna, Canada U-Haul Full time

    Location:3571 Old Okanagan Rd, West Kelowna, British Columbia V4T2P5 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    2 weeks ago

    West Kelowna, British Columbia, Canada Mr. Rooter Plumbing Of Kelowna Full time $20 - $22

    If you are looking for a new career where you can get coaching and training for a job that's in demand, we are looking for youApply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.You may have never thought about customer service as a career, but it's a job that pays extremely well Plumbing is very important...

  • Customer Service Representative

    1 week ago

    West Kelowna, British Columbia, Canada Mr Rooter Plumbing Full time

    If you are looking for a new career where you can get coaching and training for a job that's in demand, we are looking for youApply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.You may have never thought about customer service as a career, but it's a job that pays extremely well Plumbing is very important...

  • Customer Service Representative

    10 hours ago

    Kelowna, British Columbia, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Customer Service Representative

    2 weeks ago

    Kelowna, British Columbia, Canada Overland West Full time

    Overland West Freight Lines Ltd. is your key to reach your full potential.We are looking for an energetic and hardworking Customer Service Representative to join our teamJob SummaryReporting to the Operations Manager, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to...

  • Customer Service Representative

    6 days ago

    Kelowna, Canada eBUS Full time

    **Customer Service Representative** Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus,...

  • Customer Service Representative

    2 weeks ago

    Kelowna, British Columbia, Canada U-Haul Full time

    Location:2076 Enterprise Way, Kelowna, British Columbia V1Y6H7 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service...

  • Customer Service Representative

    1 week ago

    Kelowna, Canada Domino's Pizza Canada Full time

    At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their...

  • Customer Service Representative

    2 weeks ago

    Kelowna, British Columbia, Canada BMO Full time $34,750 - $44,900

    Application Deadline:02/20/2026Address:3155 Lakeshore Road, Unit Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. This role requires availability from Monday to Saturday. Delivers exceptional service to BMO...

  • Customer Service Representative

    2 weeks ago

    Kelowna, British Columbia, Canada BMO Full time $34,750 - $44,900

    Application Deadline:01/23/2026Address:1875 Dilworth Drive Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and...