Inside Sales

**About ONYX**

ONYX Smart Security is a fast-growing, premium security company delivering professionally designed and installed alarm, camera, access control, and monitoring systems across Ontario.

We are not a “big box” provider, and we are not a discount installer.

We win by:

- Doing things properly
- Communicating clearly
- Taking ownership
- Delivering an exceptional customer experience
- Building long-term relationships
- Making money **together** as a team

We work closely as a leadership group (including Derek and Paul), and we expect high standards from ourselves and each other.

**The Role (Read This Carefully)**

This is **not** an administrative role.

This is a **revenue-generating, relationship-driven position** designed for someone who wants:

- Responsibility
- Ownership
- Growth
- Performance-based income
- A front-row seat inside a scaling company

You will act as the **voice of ONYX** for inbound leads, existing customers, and follow-ups—making customers feel confident, valued, and excited about choosing us.

If you do this well, you will become one of the most important people in the company.

**What You’ll Be Responsible ForSales & Revenue Support**
- Handling inbound calls, inquiries, and leads
- Booking qualified security assessments
- Following up on quotes and warm prospects
- Supporting sales reps and closing smaller opportunities
- Driving monitoring sign-ups, upgrades, and add-ons

**Customer Relationship Management**
- Being the primary point of contact for many customers
- Making customers feel confident and taken care of
- Managing follow-ups, check-ins, and ongoing communication
- Supporting service requests and account needs
- Turning happy customers into repeat buyers and referral sources

**Ownership & Execution**
- Owning your pipeline and responsibilities fully
- Proactively identifying opportunities—not waiting to be told
- Working closely with leadership to improve systems and results

**Who This Role Is For**

This role is for someone who:

- Is **ambitious and self-motivated**:

- Enjoys talking to people and building trust quickly
- Takes ownership instead of asking for permission
- Is comfortable with responsibility and accountability
- Wants to **make money based on performance**:

- Learns quickly and enjoys understanding technology
- Thrives in a growing, fast-moving environment
- Wants to build something—not just “have a job”

This role is **not** for someone who:

- Wants an admin job
- Avoids sales cold calls
- Needs constant direction
- Is uncomfortable being measured on results
- Is resistant to change or growth

**Experience We’re Looking For**
- Background in **sales, customer service, inside sales, or account management**:

- Confidence speaking with homeowners and business owners
- Ability to learn and explain technical products clearly

Security industry experience is **not required**—we will train the right person.

**Compensation & Growth**
- Commission tied directly to:

- Booked Assessments
- Closed opportunities
- Upsells and add-ons
- Clear growth path as ONYX scales
- Opportunity to grow into senior sales, operations, or leadership roles

High performers will be rewarded.

**Culture & Team Fit**

We are looking for someone who:

- Enjoys working closely with ownership
- Values teamwork and direct communication
- Wants to grow alongside a tight-knit team
- Takes pride in delivering high-quality work
- Wants to be part of something bigger than themselves

We care deeply about culture and fit. Skill can be trained—**attitude cannot**.

**How to Apply**
- Your resume
- A short note explaining **why this role excites you**:

- Optional: a brief voice note or video introducing yourself

We are looking for a **rockstar**, not just a resume.

Pay: $50,000.00-$60,000.00 per year

**Experience**:

- Sales: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: In person